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!`' SMARTWORKS <br />Implementation Phases <br />Objectives <br />Key <br />Work Products and <br />Activities <br />Deliverables <br />Phase I (Alpha) <br />To Kick Off project and <br />Kick Off Meeting <br />SmartWorks Software <br />Initiation and Build <br />establish successful <br />Implementation <br />installation <br />Key Milestones <br />working relationship <br />Questionnaire <br />Software Overview <br />• Kick Off Meeting Held <br />To obtain detailed <br />Acceptance Criteria <br />Training Session <br />• Project Plan <br />agreement on Project <br />Document <br />Plan <br />Reviewed/Updated <br />Initial Configuration <br />To install and perform <br />complete <br />base configuration work <br />Physical Architecture <br />Recommendation <br />Phase 11 (Beta) <br />To demonstrate base <br />DiscoverySession(s) <br />Functional and <br />Analysis <br />configuration <br />Summary <br />Integration Requirements <br />Key Milestones <br />functionality <br />Document <br />• Integration Documents <br />Conduct Discovery <br />signed <br />Sessions <br />• Functional and <br />To obtain on agreement <br />on what is remaining to <br />Integration <br />be delivered <br />Requirement <br />Document signed <br />Phase III (Beta) <br />To configure according to <br />Test Scenarios/Cases <br />SmartWorks Software <br />Development <br />requirements and build <br />User Acceptance Test Scripts <br />configuration <br />Key Milestones <br />the Solution components <br />Bose Solution Installed and <br />SmartWorks Software <br />• Solution Feature/ <br />To write associated test <br />Configured <br />integration <br />Code/Configuration <br />cases that Customer <br />would execute for <br />Complete <br />acceptance of the <br />Solution <br />Phase IV (Beta) <br />To move the Solution too <br />Functional Testing Results <br />Functional and Process <br />Testing <br />known state of quality <br />Integration Testing Results <br />Training <br />Key Milestones <br />and ready for <br />deployment <br />UserA <br />User Acceptance Testing <br />• User Acceptance <br />Results <br />Support <br />Testis COm lete <br />g p <br />To train customer on <br />their Solution <br />Accepted Solution per UAT <br />. <br />Go -Live Plan Document <br />Phase V (Beta) <br />To move the Solution into <br />Solution Live <br />Installation Acceptance <br />Deployment <br />a production <br />Key Milestones <br />environment state and <br />transition support to the <br />• Solution Live <br />operations team <br />To minimize project costs, the majority of project work will be performed at one of the SmartWorks' <br />locations except for key project activities such as Discovery Sessions where face-to-face is deemed more <br />effective for a successful project. Throughout the project, SmartWorks' Project Team will be engaged with <br />Customer using WebEx sessions to review configuration work and provide remote support. <br />City of Santa Ana—SmartWorks Statement of Work <br />/V 25H—Page69 <br />