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!`' SMARTWORKS <br />5.5. Software Progression and Configuration Management <br />During the course of the project, updates are performed as described in the table below. <br />Phase(s) <br />Environment <br />Updates <br />Details <br />Initiation and Build <br />Pre -production <br />Configuration <br />Performed on an ongoing basis by SmartWorks Implementation <br />Analysis <br />Team. No Customer approval required. <br />Development <br />Software updates <br />Performed on an ongoing basis by SmartWorks Implementation <br />Team. No Customer approval required. <br />Software upgrades <br />Not performed without prior agreement between SmartWorks <br />and Customer. <br />Testing <br />Pre -production <br />Configuration <br />Performed to address issues raised as a result of LAT. <br />Software updates <br />Performed to address issues raised as a result of LAT. <br />Release notes will be available upon request. <br />Software upgrades <br />Not performed. <br />Deployment <br />Pre -production <br />Configuration <br />Performed for items related to Go -Live deployment activities. <br />Software updates <br />Not performed, unless issues found during Go -Live deployment <br />activities. <br />Requires agreement between SmartWorks and Customer. <br />Software upgrades <br />Not performed. <br />Deployment <br />Test* <br />Configuration <br />Can be performed by Customer to test additional configurations <br />for Post Go -Live. <br />Software updates <br />Not performed, unless exception scenario is encountered. <br />Requires agreement between SmartWorks and Customer. <br />Software upgrades <br />Not performed. <br />Post Go -Live <br />Pre -production <br />Configuration <br />See Software License Agreement <br />& Test <br />Software updates <br />See Software License Agreement <br />Software upgrades <br />See Software License Agreement <br />*Once the Test instance is setup during the Deployment phase, the migration of items (configuration, <br />updates or upgrades) from Test to Production will be evaluated for each scenario and a plan will be agreed <br />upon between Customer and SmartWorks. <br />City of Santa Ana—SmartWorks Statement of Work <br />2 5 H -8 1 Page 74 <br />