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!`' SMARTWORKS <br />5.6. Customer Resource Involvement <br />SmartWorks strongly believes that a successful implementation project requires that both Customer and <br />SmartWorks resources work openly and collaboratively towards a common objective. As such, Customer's <br />involvement will be required through all phases of the implementation project. SmartWorks also believes <br />that the involvement of key Customer resources will help with the organizational change management <br />activities that are essential to obtain acceptance of the new solution. <br />The factors that will determine the size of Customer's team includes the following: <br />• The level and expertise of each of the Customer Project Core Team members; <br />• The ability of Customer Project Manager to make decisions regarding the project; <br />• Whether current job responsibilities will interfere with Core Team responsibilities; <br />• The amount of business reengineering that Customer determines is necessary; and <br />• The number of personnel that Customer will use to run their Solution, which in turn affects the <br />amount of training needed. <br />Based on SmartWorks' experience with other clients, the following list outlines the anticipated <br />involvement of Customer throughout the implementation project, by phase. <br />Phase I: Initiation and Build <br />1. Work with the SmartWorks to develop the Project Schedule. <br />2. Identify users of the Solution. <br />3. Complete the Implementation Questionnaire provided by SmartWorks. This questionnaire <br />provides SmartWorks with the technical and environmental details required to configure the <br />SmartWorks Software. <br />4. Ensure that any third -parties required for the success of this project such as the AMI vendors <br />have been informed and that they are ready to participate and contribute on an as -required <br />basis. <br />5. Install VPN connection(s). <br />6. Assist with ensuring that SmartWorks Software is accessible from within Customer environment. <br />Phase II: Analysis <br />1. Ensure the staff members that have been identified to participate in Discovery Session(s) are <br />available on dates agreed to and scheduled. <br />Phase III: Development <br />1. Provide and ensure all required technical staff are available on dates agreed to and scheduled. <br />2. Create User Acceptance Testing Plan, including Test scenarios. <br />City of Santa Ana—SmartWorks Statement of Work <br />25H-82 Page 75 <br />