WEST COAST ARBORIST, INC. (3) - Laserfiche WebLink

Home Browse Search

IMPLEMENTATION PLAN To ensure the quality of work and the level of service expected, WCA abides by a well-defined quality control plan that incorporates the following: • Certified personnel • Safety • Pruning specifications and guidelines • Sound equipment • Public relations • Proper traffic control • State-of-the-art communication systems Special shifts including weekends and evenings can he arranged in accordance with the Agencys specifications. Project/Area Manager: NICK ALAGO 4terfiffuaTfon OF4399-AU ISA True RlskAssassmant #EI983 TCIA Certified Arharrist#259 TLC Wildlife Awn The project Arco Manager will he the control point of contact and will work cooperatively with Agency staff, local residents and business owners, etc. Thu Area Manger will provide overall field supervision and crew management. Daily Management Daily management will consist of, but nut be limited to: • Email notification complete with location, crew, equipment type, and work description • Supervise crew personnel to insure proper pruning standards are followed in a safe manner • Traffic central setup and maintenance of work zone • Ensure work area is left free of debris at the end of shift • Maintain record of work completed each day • Maintain good public relations at all times • Provide immediate notification to Agency Inspector upon damage of personal property including a plan for corrective measures to take place within 48 hours Weekly Management Weekly management will consist of, but is not limited to: • Weekly inspection of work completed • Meet with the Agency to review work schedule and progress • Insure standards of pruning are performed in accordance with Agency specifications • Maintain open communication with the Agency Inspector and field crew Scheduling of Work The Area Manager is responsible for scheduling work which shall conform to the Agency's schedule of performance. We recommend equal distribution of work throughout the course of the fiscal year. Notifications will be provided to residents prior to the start of pruning operations in said area. All work will he performed in a cooperative manner as to cause the least amount of interference or inconvenience. Public Notification Upon Agency staff approval, WCA will post a door hanger nation prior to commencement of grid pruning (within 24-48 hours). After tree plantings, door hangers will he provided to residents instructing them an the proper care for their newly planted tree. For more comprehensive outreach we can also submit a press release for special projects or routine maintenance. Thu Agency may modify the procedures and materials to which we notify residents. Communication Systems our use of modern and reliable communication systems affect our daily job performance by increasing our efficiency. Management and Field Personnel utilize smart phones as bath navigational and communication devices in the field, Smart phones have proven to be a convenient method to input data as related to tree inventories, daily work records, Washouts, photos, and billing information: eliminating the need to handwrite data and improving customer service by minimizing response time. Permits and Licensing WCA will procure a City Business License as necessary and any "no - fee" permits prior to commencement of work. Permits (i.e., encroachment, traffic control, etc.) requiring fees will he charged back to the Agency. Right -of -Way All work will be performed in the public right-af-way. Employees will not utilize private property for noting, breaks or any other reason or use water or electricity from such property without prior written permission aP owner, Cooperation and Collateral Work WCA will give right to operate within the project to the Agency workers and/other contractors, utility companies, street sweepers, and others as needed in a cooperative effort to minimize interference in daily operations. 12 Page 204