WEST COAST ARBORIST, INC. (3) - Laserfiche WebLink

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WORKFLOW TIMELINE Grid Pruning Flowchart (Completion dependent an tree quantity) Work request received CSR creates a work order 8 from Customer gives to Area Manager Fintense posts public notions Grow performs Removal Flowchart (15-30 day Completion) q�IIA mer marks trees far Work i oddest received ELtiBas rtastdent from Customer Ared Manager schedutos work, informs the Customer Crew performs work 8 gives work order to Foreman Planting Flowchart (15-90 day Completion) Work request received CSR prepares work order i from Customer 8 orders treo(s) from Rursory Manager f ' Crew performs work B hgtree ca door hanger re Far omancompletes work order 8 inventory; then turns in Service Request Flowchart 05-30 day Completion) _ ,. Wur �equestreoehved CSMnreatesdwarkprd0 f �gien . 'a hand �, gh[egtclfreaMenager F f f�remenpasta { public nohCes i' ' - Crew Q®r%rmswork Area Managger schedules the work G informs the Customer Foreman completes work ordur 8 inventory; then submits to office CSR createswark order 8 cantaets USA 4B hours in advenea ofwork Foreman completes work order R invantar9 then submits to office ' CSR gives work ardor to Area Manager to schedule t work 8 inform the Customer �• ' CSRcluseswerkorder; Billing Dept Prepares invoice - Area Managper schedules the *k 8 informs the Customer Emergency Flowchart (1 Hour Response/ 24 Hour Completion) Work order is given to the Foromon $SR closes work order; Billing Dept. prepares invoice Work order is givan to the Area Meeager CSR closes work order; Billing Dept. prepares invoice Work order is given to the Foremen Billing Dept. processes 8 prepares invoice Page 205