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DocuSign Envelope ID: 1BA90275-0048-437F-ACEC-13F73597F313 Project Understanding Understanding of Need (In General): 1. Proposal shall include an outline which demonstrates the firm's understanding of the work. With a proactive, dedicated staff of highly experienced interior architecture and design professionals, we are focused on providing exceptional client service and excellence in interior architecture and design while assisting The City of Santa Ana in reaching its real estate objectives. Ware Malcomb will provide The City of Santa Ana Space Planning and Architectural Services on an as - needed or on -call basis for space planning and architectural services on a variety of projects. The areas of responsibility for Ware Malcomb and its team of consultants shall include architectural, space planning, structural, construction management, mechanical and electrical engineering, ADA survey, and move management services. On an on -call, as -needed basis, Ware Malcomb will provide professional services on specific, project -by -project basis, based on an agreed -upon scope of services and fees. All proposals, plans, drawings, specifications, estimates, grant applications, and/or studies will be subject to the final approval and satisfaction of the City of Santa Ana. 2. Anticipated approach, tasks necessary for successful completion, and deliverables. Our approach and objective is to provide The City of Santa Ana with consistent design, service and speed for every project. We incorporate this objective by defining and implementing specific procedural activities and systems into all aspects of our service deliverables. Ware Malcomb is well -versed in effectively managing multiple projects including the development of client -specific, centralized standards, as well as other customized protocols, systems, processes and preferences. Every project begins with thoroughly understanding our client's goals to provide the highest level of service possible to achieve those goals. We believe the success of a project requires the Project Team to function as a cohesive unit, all working towards the same ultimate goal. The cornerstone of this process is communication, and the open exchange of information and ideas in a collaborative, focused forum environment. We understand the importance of effective communication and will report regularly on issues affecting design, construction budgets and schedules. At the commencement of each project we will meet with The City of Santa Ana to understand protocol, visit the project site, establish regular communication channels, verify team roles, and get a clear understanding of the project goals. Y _ _ J"RIF,nALCOMB 04.20.2020 PAGE