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DocuSign Envelope ID: 1BA90275-0048-437F-ACEC-13F73597F313 Project Understanding Our hands-on management team and experienced, professional staff take ownership of their projects with the highest priority to provide successful results to our clients. Ware Malcomb's Project Manager will serve as the main point -of -contact to The City of Santa Ana, overseeing contract administration, review of scope and work products, supervision of project staff, control of project progress, quality assurance/ quality control (QA/QC) and coordination with the project team and all other related agencies, as required. To complement our service -oriented approach, Ware'` Malcomb has a unique and innovative in-house group, SINT known as The Production Studio, dedicated to the production of high quality contract documents and provides our project managers with access to a large group of trained staff dedicated to drawing and coordinating contract documents. This comprehensive program has proven to be highly successful and has enabled us to consistently produce contract drawings that are complete, accurate, and coordinated project to project. These customized programs paired with our deep bench of resources nationwide will allow our team to successfully service The City of Santa Ana on an ongoing on -call basis. 3. Suggestions or special concerns that the City should be made aware of. Hiring for and coordinating the move process. When we are asked to assist in the coordination process we believe that having good relocation plans are critical. A plan that is noted with the key call outs allowing movers to know precisely where a piece of furniture is to be kept is critical. We work closely with the Construction/Project Manager to ensure that the plan is approved with appropriate stakeholders, then reviewed in person with the moving company to immediately address areas of ambiguity. In the hiring process of a moving company, we are not typically involved in those activities, but we do know trusted industry partners that have proven to be exceptional in understanding the key components of a successful move and we would team with them to ensure success! 4. Identify any assumptions and/or exclusions used in preparation of the scope of work and associated fee estimate. We've identified and included as part of our general Scope of Work in Section G, assumptions and/or exclusions. Y _ _ 7gNARI NIALC,OMB 04.20.2020 PAGE 1©