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Harris with access to qualified functional or technical personnel to aid in diagnosis <br />and to assist in repair of SmartWorks in the event of error, defect or malfunction. <br />j) Santa Ana shall have the sole responsibility for: <br />I. the performance of any tests it deems necessary prior to the use of the software. <br />2. assuring proper designated computer system installation, configuration, <br />verification, audit controls and operating methods. <br />3. implementing proper procedures to assure security and accuracy of input and <br />output and restart and recovery in the event of malfunction. <br />4. timely upgrade and keeping current all third -party license releases and/or <br />software products to meet the requirements of SmartWorks. <br />D. Service Account Database <br />i. To facilitate field work orders in a meter exchange project, Aqua -Metric will work with <br />Santa Ana and S&S to use an existing meter swap interface. Most billing vendors have <br />an existing interface that will define the formats required. <br />a) Santa Ana will supply Aqua -Metric with a current export of Santa Ana's billing <br />database. <br />b) Aqua -Metric will coordinate with Santa Ana to reconcile/clean-up database. Any <br />issues or concerns with the data file will need to be resolved prior to meter exchange. <br />Insufficient or inaccurate data may result in delay(s) to the Project Schedule and <br />subject to subsequent fees for additional time spent in the field to locate field assets <br />and/or carry out the services herein. In the event Santa Ana requires assistance with <br />data clean-up, Aqua -Metric will supply a Data Analyst at an hourly rate of Two - <br />Hundred Dollars ($200.00) per hour. <br />c) When all issues have been resolved, import final billing database into NovusCenter. <br />ii. Aqua -Metric will coordinate with City to partition the service area into routes. <br />E. NovusCenter Work Order Management System ("WOMS") <br />i. Aqua -Metric will coordinate with S&S to ensure the electronic meter swap files are <br />formatted correctly for the CIS. <br />ii. Aqua -Metric will coordinate with Santa Ana and S&S to test integration prior to <br />requiring any data imports. <br />iii. Verify test is successful and NovusCenter is ready for use. <br />iv. Aqua -Metric has included pricing for integrating NovusCenter with enQuesta; <br />however, S&S may impose separate fees for extract and meter swap integration with <br />NovusCenter. Aqua -Metric is unable to ascertain or approximate any additional fee(s) <br />(i.e. one-time or ongoing) as such would be facilitated between Santa Ana and S&S <br />exclusively. Aqua -Metric shall not be responsible for any new or revised fee(s) <br />imposed from S&S. <br />8.2. Product Acquisition <br />A. Aqua -Metric will work with Santa Ana to setup meter configurations and profiles. <br />Page 18 <br />