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C. New Hire Onboarding i. Upon hire, all Concord staff shall be adequately trained in safety awareness and procedures, proper personal protection equipment ("PPE"), public interaction and communications, all aspects of proper meter exchange procedures, field equipment and software operation, and troubleshooting. ii. Concord shall assign a Field Supervisor or an Experienced Technician to shadow new - hires for a minimum of one (1) week. During this time, Concord's supervisor shall provide field training and monitor all worked performed by the employee. D. Probationary Period i. Concluding the New Hire Onboarding, the employee will advance into a Probationary Period for a minimum of two (2) weeks. During this time, the Field Supervisor or Experienced Technician shall perform quality assurance site visits for ten (10) percent of all meter exchanges performed by employees during the Probationary Period. ii. Concord's employee will be considered to have completed the Probationary Period if no Quality Assurance issues during the two -week period have been identified. E. General Technician i. Upon successful completion of the New Hire Onboarding and Probationary Period, an installer will be considered General Technician. Concord shall perform Quality Assurance site visits for a minimum of five (5) percent of meter exchanges performed by General Technician employees. ii. Employees with three (3) or more Quality Assurance Issues within a sixty (60) day period will be placed in a Probationary Period. F. Senior Technician i. Senior Technicians will have at least six months of experience in water meter exchange projects. ii. Senior Technicians may be used to train new employees and conduct routine tailgate safety review meetings. G. Project Supervisor i. Concord shall designate an on -site Project Supervisor to serve as the direct point of contact for Aqua -Metric. ii. At minimum, Concord's Project Supervisor shall: a) Manage and maintain all deliverables of this ISOW. b) Monitor project progress and execution. c) Coordinate all work and communications with Aqua -Metric. d) Maintain field technician workforce and provide ongoing training. e) Supervise technicians and monitor quality of service, productivity, and professionalism. f) Monitor and provide routine reports on project progress, installation timeline and schedules. 25H-38 Page 31