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2.6. Route Management <br />A. Aqua -Metric will coordinate with City to partition the service area into routes. Concord's <br />technicians will advance through each route until a majority of service locations have been <br />completed. Aqua -Metric's goal is to complete as much of the active route prior to advancing <br />to the next. Specific timing goals for route completion will be proposed by Aqua -Metric <br />after thorough review of routes for approval by City. An active route will be considered <br />substantially complete when ninety percent (90%) of meters have been installed and verified <br />as communicating to FlexNet network infrastructure or Returned to Utility (RTU). <br />Subsequent routes shall be available for meter exchange services prior to route acceptance <br />of the active route. <br />2.7. Consumer Outreach <br />A. Aqua -Metric will provide Concord with an adequate supply of "post -installation" door <br />hangers. Door hangers shall be stored in the mobile storage units and used as needed to <br />fulfill the requirements of this section. <br />B. Concord shall furnish door hangers to be used for pre -installation distribution. Concord will <br />distribute one pre -installation door hanger at each service address within the upcoming route <br />no less than two -weeks in advance of commencing work in the route. Concord shall submit <br />within its weekly invoice to Aqua -Metric the total number of preinstallation door hangers <br />distributed for the previous month. <br />C. Concord will leave one post -installation door hanger at each service address detailing <br />information for the successful meter exchange or instructions to contact Santa Ana. <br />3. Meter Exchange Phase <br />3.1. Mobilize Field Technicians <br />A. Aqua -Metric will conduct a kick-off meeting two -weeks in advance of commencing meter <br />exchange services. During this meeting, all field technicians will receive a project <br />orientation to train and outline: <br />Project expectations, responsibilities, and workflow; <br />ii. Standard installation procedures and any special requirements for the project; <br />iii. Courteous and respectful end customer interactions; and <br />iv. Safety guidelines to practice and follow during the meter exchange phase. <br />B. Concord's technicians shall be uniformed with appropriate personal protective equipment <br />(PPE), a company branded t-shirt, photo identification badges, and vehicle magnets. <br />3.2. Standard Water Meter Exchange Procedure <br />A. Concord's Project Supervisor will create and assign daily work orders for each service <br />address within NovusCenter. <br />B. Concord's Project Supervisor will assign inventoried materials to field technicians needed <br />to perform daily changeouts. <br />C. Upon arrival at the service address, Concord will park curbside and place traffic rated safety <br />cones to the front and rear corners of vehicle. <br />2 5 H -41 Page 3 <br />