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D. Concord shall verify the correct location by validating address and meter number in NovusCenter. E. Concord shall inspect the meter to verify the replacement is possible. When applicable, Concord shall flag exception accounts which are inaccessible or incapable of completing the services herein as Return to Utility ("RTU") for the reasons defined in Section 3.3 hereunder. F. Concord will attempt to notify occupant of a brief water outage. If occupant does not respond, verify there is no active consumption through the meter. If the meter displays evidence of active consumption, Concord's technician shall return at a later time to avoid service disruption to the customer. If no occupants appear to be onsite, concord's technician shall proceed with the installation service. G. Concord shall hand clean dirt or debris from meter boxes as needed to facilitate meter replacement. H. Concord will inspect the state of the angle stop or curb stop. i. Note state of curb stop on the work order. If the angle stop/curb stop is in the closed position, a zip tie will be fastened around the top of the angle stope/curb stop as a reminder for Concord not to restore water service when completed with the installation. ii. If the angle stop/curb stop can be actuated, Concord shall proceed with the meter replacement. In. If the angle stop/curb stop cannot be actuated, Concord will immediately assess whether the stop can be easily replaced. a) If the stop can be easily replaced, Concord will exchange the angle stop/curb stop as appropriate and proceed to replacing the meter. • Angle Stop / Curb Stop pricing excludes excess excavation, crimping, freezing, replacing stop on galvanized pipe, or additional coordination and scheduling with other parties. b) Santa Ana will provide a supply of angle stops/curb stops for Concord to use for replacement. Concord will maintain inventory counts within NovusCenter and notify Aqua -Metric when inventory needs to be replenished. If Santa Ana is unable to provide an adequate supply of angle stops and curb stops, or if the supply -on - hand has been depleted before Santa Ana has replenished, Concord may procure the necessary hardware and invoice at cost plus fifteen percent (15%). c) If the stop cannot be easily replaced (embedded in roots, concrete, etc. or needs further coordination with Santa Ana to carry out the replacement), Concord shall document the meter pit's condition, including images, within NovusCenter and the work order will be flagged RTU. Concord will be reimbursed for collecting the survey data at the Survey Fee rate defined within Exhibit A hereto. iv. Capture a photo of the curb stop before and after completing the work within NovusCenter when applicable. I. Concord will open external hose bib, if available at the front of the dwelling and in working order, and shut-off water source. Concord shall not be responsible for inoperable, damaged, or faulty hose bibs. 2 5 H -42 Page 35