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Sending our 300th Weekly Newsletter is an upcoming milestone Sent out 12 quarterly BID reports which is 3 years worth of reports keeping patrons and businesses informed on the ongoing progress in Downtown. Created postcards, web pages, articles, posters and Live social media videos to help explain how take-out, delivery and retail businesses could be supported during the pandemic Deployed masks and sanitizer to our businesses in a fun and engaging way Printed posters to promote social distancing and inform people of public service announcements and online meetings and events they could attend to support DTSA Continued to adhere to the Brown Act in posting our regular meetings and hosting them online and facilitating public and membership input. Wrote and distributed quarterly 40+ page BID reports covering new business openings, district status updates on developments and community photos and stories. We wrote a Coronavirus Resource Guide for Downtown Businesses to be able to access our marketing and promotional resources, county information and city information. We hosted a local intern who received college credit for writing articles about his personal experiences relating to Downtown while growing up as a Santanero. Before COVID, we hosted a restaurant association meeting with 25+ business owners and an arts mixer with over 200+ artists, arts teachers and organizational representatives in attendance. CLEAN AND SAFE - On average, the Clean Team pulls 90,000+ bags (50% increase over last year), power washes. 5,800+ panels of sidewalk. Removes 12,000+ stickers, and removes 12,500+ graffiti markings from benches, bollards, parking meters, light poles and fixtures. - The Security Team logs an average of 1,900+ visitors given directional assistance and 5,200+ calls for service (50% increase from last year). - Quarterly Clean and Safe Meetings are held between downtown stakeholders and the City staff to work on issues and opportunities and review expenses, policies and capital improvements generated from the parking revenue. ECONOMIC DEVELOPMENT - We have procured a CRM shared by SABC, DTI & The City called PBID manager to Access all of our District Data in one place. This helps us to better communicate across the district, get the important information we need — property addresses, assessments, businesses, owners and incident tracking in one program for clean and safe. - The 'Thrive and Go Live" program consists of web programmers from LearningFuze working to create 90 websites for downtown businesses who find themselves on the wrong side of the digital divide. - Project Business Lift was hired to do extensive business -to -business consulting including businesses to help gain access to technology, strategy, relief and capital. - Worked closely with the City of Santa Ana to establish guidelines for outdoor dining and retail and then worked with businesses and the City to help design and deploy 20+ patio and streetside dining and retail setups as well as the Third Street Plaza "Streatery."