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Mr. Rip Ribble <br />Executive Director, PRCS <br />City of Santa Ana <br />July 5, 2002 <br />We can discuss the method of retaining our services in greater detail after you <br />have had a chance to review this proposal letter. <br />We acknowledge the fact that a great amount of uncertainty surrounds the status <br />of Adelphia Communications at this time. In that all the renewal tasks described <br />above are proposed on a time and materials basis, we remain flexible to modify <br />any task to better serve your needs related to a change of control or bankruptcy <br />proceedings if these were to occur. <br />Thank you for thinking of CSG. I especially look forward to working with you, <br />Joe, Debra, Bill Rudell, and Dave Ream on this project. <br />Sincerely, <br />n Risk <br />sident <br />Communications Support Group, Inc. © 2002 Proposal Santa Ana 4 of 4 <br />