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0 <br />wachter <br />wachter.com I City of Santa Ana <br />Return Trips & Per !diem Fees <br />In the event that work cannot be completed in a single day, or continuing to work would violate Wachter safety policies; <br />additional charges may apply. <br />• If the technician is within two hours from his home address, an additional dispatch fee will be charged for the <br />return trip the next day. <br />• If the technician is more than two hours from his home address, $145 for Per Diem will added to the invoice. <br />• If return trip is required due to equipment order, end user turn away, etc., an additional dispatch fee will be <br />charged for the return trip. <br />• City of Santa Ana will always be notified prior to incurring a return trip or Per Diem fee. <br />Lift Rental Fees <br />In the event that a lift is required to perform the work, Wachter will add lift charges to the invoice at cost plus 25%. <br />Rates and delivery/pickup fees vary based on location. Prices vary based on local and state taxes, delivery, and pickup <br />fees. <br />Cancellation Fees <br />1. Onsite <br />a. If the cancellation occurs after the technician is en route or onsite, the full dispatch fee and any onsite <br />time incurred, will be charged. <br />b. Some reasons for onsite cancellation, but not limited to, are: <br />i. Equipment not onsite or cannot be located. <br />ii. Site access denied. <br />2. 48 Hours <br />a. If the cancellation occurs within 48 hours of the scheduled onsite time, 50% of the dispatch fee will be <br />charged. <br />3. More than 48 Hours <br />a. If more than a 48-hour notice is given for cancellation, no fee will be charged. <br />Materials <br />Unless other arrangements are made pursuant to this Agreement, Wachter will provide all necessary materials to <br />perform the work requested. Materials will be invoiced at cost plus 20% <br />Structured Cable System components and all equipment or software furnished and installed by Wachter will be itemized <br />on the ticket invoice. Hardware and other raw materials used during the Installation process (e.g. nuts, bolts, screws, ty- <br />raps, tape, etc.) will be identified on the invoice as 'Miscellaneous Materials'. <br />Project Management <br />Your project management team is composed of experienced project managers and project coordinators. Your project <br />manager will run your project, and serve as your Single Point of Contact (SPOC) for the project lifecycle. Wachter uses <br />1/1/2021 — Proposal # 68649 v1 for City of Santa Ana — SARTC VSS Service SLA <br />