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4OF <br />wachter <br />wachter.com I City of Santa Ana <br />Trust, our web -based project management application, to provide secure, on -demand, real-time access to your project <br />data and status. <br />Communications <br />The Wachter project manager will communicate and provide reporting to the City of Santa Ana project team, per <br />agreed -upon requirements. All reporting and task management will include summaries of any milestone status during <br />daily communications with the field crew if applicable. If any issues are identified they will be escalated, handled in an <br />expeditious manner, and recorded in Trust. <br />Warranty <br />Wachter, Inc. is committed to providing defect -free goods and services to its customers. Training, inspection, testing, <br />documentation, and other processes are followed to ensure all applicable standards are met. <br />Wachter, Inc. warrants all labor to be free of workmanship defects for a period of 12 months from the date the work is <br />performed. During this 12-month period, Wachter will promptly repair, at no cost to City of Santa Ana, any defects that <br />are a direct result of labor workmanship. All materials are warrantied according to the manufacturer's provided <br />warranty. <br />Should you have any quality questions or concerns, please contact your project manager or feel free to contact our <br />quality department at QualitvAssurance@wachter.com. <br />Use of Customer Information <br />Wachter frequently uses our projects to develop case studies or modify best practices. Case studies are shared internally <br />and externally as part of ongoing sales and marketing. Members of our staff or marketing firm may contact key <br />customer personnel to gather insights on the project's outcome. <br />Terms & Conditions <br />Please visit the following webpage for Wachter's Terms & Conditions: https://wachter.com/terms-conditions/ <br />Service Agreement Details <br />Summation <br />This Service Agreement ("Agreement") is made between Wachter, Inc. ("Wachter"), and City of Santa Ana; effective <br />1/1/2021. <br />1/1/2021 — Proposal N 68649 v1 for City of Santa Ana — SARTC VSS Service SIA <br />