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Invengo American Corp will conduct the delivery and installation of the RFID equipment. Hardware will be delivered, installed, tested, and commissioned by the Invengo American Corp Installation Team, which includes RFID experts and qualified electricians who are familiar with RFID-specific exclusion zones and placement guidelines. Invengo American Corp will manage all delivery logistics including delivering and placing all RFID equipment right into installation sites: The. Main Library and the Branch Library The Invengo American Corp Installation Team will be responsible for the software installation and integration via SIP2 with the Santa Ana Public Library's ILS: TLC The Invengo American Corp Software Installers will test all software with their own ILS response testing software to ensure each ILS message is translated appropriately by the software. Invengo American Corp will also provide the following services during the installation process: Pre -Install Testing Demo Self Loan Station o A self -loan station will be set up in the Main Library a month before the go live date. This allows the Santa Ana Library to test all the different permutations to find any weaknesses of the system and business processes. It also allows the SIP2 to be set up ahead of time and to ensure any 'unfriendly' message from the ILS can either be corrected at the ILS or on the translation tables on the self -loan station. Placing a Software Support Person on standby on Go Live Date o In the event of there being any last-minute changes that were missed during the testing period Invengo American Corp will place a software support team member either onsite or on standby remotely (with remote access to all equipment) that allows Invengo American Corp to make any changes as fast as possible, to ensure the go live is a good experience. Training Training on the hardware and software will be conducted before the Santa Ana Library goes live and after the equipment has been installed with relevant staff at the library, aimed at maximizing usage of the equipment, reducing staff "touches" of items, ensuring staff and public safety, and coaching staff on how to encourage patron use of the system. The training will be conducted after hardware installation, on "live" equipment to give staff a real understanding of the functions of each product. Training will be hands-on with staff given the opportunity to use all equipment and try all different functionsincluding: Self -Loan Station —This session covers the steps that patrons take to conduct a transaction, and includes a run-through of all available transactions, error messages,