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receipt options, payment options (if applicable) and DVD unlocking method. This session also covers the administration functions of the Self Loan Station which are accessed via a staff administrator's card, and includes encoding tags, tag info viewer, machine restart/shutdown, receipt paper changing and reprint receipt. A troubleshooting session is included, and this covers when and how to lodge a Work Ticket for support/assistance from Invengo Technology Corp. • Circulation Assistant —This session covers all the functions of the Circulation Assistant — multiple item check in and check out, exception handling, how to synchronize the application, encoding tags, checking tags, pinning or hiding the application and trouble- shooting. • Security Gates —An explanation of how the security gates work, emphasizing their effectiveness and the fact that the Invengo American Corp system does not produce "false alarms" in order to give confidence to staff that when the alarm sounds, it is because an item has been removed that has not first been checked out. This session covers the data logger and how to view items that have alarmed the gates, along with people counter functionality and a brief overview of the people counter reports. The Invengo American Corp trainer will conduct staff training sessions for staff in group sizes convenient to the library, ensuring that staff coverage is always sufficient in other areas of the library. Detailed, easy to follow training manuals will be provided for each product. The manuals are free and are downloadable in PDF format via the Invengo American Corp User Group Website. They contain informative and instructive diagrams, screenshots, and photos, and are designed so that staff can refer to items when required when working with the new equipment. Invengo American Corp will provide Technical Training specifically designated for the Information Technology Division staff. Invengo American Corp will also provide Technical Training on the Management console, intended for staff from both the Library and Information Technology Division who will act as system administrations, to include the following topics: • User access levels • Dashboard and monitoring the status of the equipment. • Designing groups of equipment, branches, etc. • Configuration —changing the GUI, changing the workflows (transactions steps), changing advertisement screens, changing the SIP2 translations, individual product configuration, data and encoding standards, etc. • Reporting — how to produce reports, the different reports available, how to configure a reporting timeframe. • Troubleshooting, including when and how to lodge a Work Ticket for Invengo American Corp Support. A Training Survey is distributed to all participants in both training sessions at the end which is a quality assurance check and will be used to Identify any gaps or issues with the training described