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Further, students have the right to report any apparent inconsistencies with the application of the Student Complaint & Grievance Policy outlined in the school catalog. The request must be completed in writing and submitted to Concorde's Campus Support Center Student Affairs Department at: studentaffairs@concorde.edu. The request must Include a summary of the student's grievance and any details and supporting documentation of the student's conversation with campus staff regarding the grievance, and it must describe how the campus' management of the grievance procedure was inconsistent with the school catalog. The Student Affairs Department will research the student's report as deemed appropriate, including requesting additional information from the student as needed, and render a final decision that is binding. The student will be notified in writing of the decision. Any questions a student may have regarding this catalog that have not been satisfactorily answered by the Institution may be directed to the Bureau for Private Postsecondary Education at 1747 N. Market Blvd., Suite 225, Sacramento, CA 95834 or P.O. Box 980818, West Sacramento, CA 95798- 0818, www.bppe.ca.¢ov, (888) 370-7589 or by fax 916-263-1897. A student or any member of the public may file a complaint about th is Institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 or by completing a complaint form, which can be obtained on the bureau's internet web site (www.bpoe.ca eov). Additional Student Grievance Options Accrediting Commission of Career Schools and Colleges (ACCSC) Student Complaint Procedure Schools accredited by the Accrediting Commission of Career Schools and Colleges must have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints reviewed by the Commission must be in written form and should grant permission for the Commission to forward a copy of the complaint to the school for a response. This can be accomplished by filing the ACCSC Complaint Form. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission. Please direct all inquiries to: Accrediting Commission of Career Schools & Colleges 2101 Wilson Boulevard, Suite 302 Arlington, VA 22201 (703) 247-4212 www.accsc.ore A copy of the ACCSC Complaint Form is available at the school and may be obtained by contacting the Campus President or online at www,accsc.ore. A student in the Dental Hygiene program may direct an unresolved complaint to: Commission on Dental Accreditation 211 East Chicago Avenue Chicago, IL 60611 312-440-4653 www,ada.org/coda A student in the Physical Therapist Assistant program may direct an unresolved complaint to: Commission on Accreditation in Physical Therapy Education 1111 North Fairfax Street Alexandria, VA 22314 703-706-3245 www.caoteonline ore A student in the Respiratory Therapy program may direct unresolved complaints to: Commission on Accreditation for Respiratory Care 1248 Harwood Road Bedford, Tx 76021 817-283-2835 www,coarc.com A student in the Vocational Nursing program may direct an unresolved complaint to: Board of Vocational Nursing and Psychiatric Technicians 2535 Capitol Oaks Drive, Suite 205 Sacramento, CA 95833 916-263-7800 Student Guidance & Advising Concorde makes every effort to maintain close communication with its students. Students have access to faculty and administrative staff for both vocational and academic advising. Students experiencing personal problems that require professional counseling will be referred to the appropriate agencies. Assistance is available for students who require individual tutoring in order to raise their grades to a passing level. Students who simply wish to further enhance their own clinical or theoretical knowledge may also take advantage of this service. Students should contact their instructor, Program Director, or Academic Dean for further details. ►7✓fii4f=]�`i In keeping with the school philosophy of remaining responsive to the needs of students and employers, the school reserves the right to make modifications and schedule changes without additional charges to the student and within regulatory guidelines. 2020-2021 Garden Grove Catalog I Publication Date: November 30, 2020 1 Effective July 1, 2020 through June 30, 2021 34