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If a student has any questions, he or she should see one of the following personnel: Campus President, Director of Admissions, Financial Aid Director or Academic Dean. Insurance Concorde provides students with accident insurance that covers injuries due to an accident that occurs while attending or participating in a Concorde - supervised and sponsored activity. The policy is intended to supplement the students' own insurance, and it requires students to submit claim to their own insurance carrier first (if they have insurance). The insurance has a $5,000 limit on covered benefits. For clarification, students should check with the Campus President. International Student Services Concorde does not admit students based on student visas because Concorde does not participate in the SEVIS program. Language of Instruction All classes at Concorde are conducted in English. No English language services are provided. All students must be able to demonstrate the English language proficiency of a U.S. high school graduate by passing the applicable Wonderiic entrance exam, as indicated on page 8 of this Catalog. Lost Books & Supplies Textbooks and curriculum materials are provided for all students; however, lost books are the student's responsibility to purchase at cost. Students will be expected to furnish such incidentals as paper, notebook, pencils and pens. Maximum Class Size Classes are generally limited in size not to exceed 30 students per laboratory or lecture session. Specific programmatic requirements are addressed in the program section of this catalog. Vocational Nursing classes are not to exceed: 45 students Parking Parking is provided for students. Students park in the parking lot at their own risk. Concorde is not responsible for any damage or loss. Personal Belongings Purses, clothes, books, etc., should not be left unattended, as the school does not assume responsibility for loss or theft. Personal Data Changes Any change of name, address, email or telephone number must be reported to the Registrars/Student Records Manager's office as soon as the change occurs. Emergency information should be kept current at all times. Refresher Training Concorde offers limited refresher training to its graduates. A graduate may apply for refresher training at any Concorde Career College/Institute offering similar classes. Graduates may be accepted for refresher training (excluding externship) on a space -available basis. The graduate must be in good standing with the Business Office. No tuition will be charged; however, there will be a fee for each class/term or partial class/term. The graduate must have or purchase current text(s), workbook(s), and/or uniform(s) as required. The graduate is required to adhere to current school policies governing attendance and dress. Student Affairs Concorde associates make every effort to maintain close communication with their students. Students have access to faculty and administrative staff for both vocational and academic advising. Students experiencing personal problems that require professional advising will be referred to the appropriate agencies. Student Housing Concorde does not assume responsibility for student housing, does not have dormitory facilities under its control, nor does it offer student housing assistance. Living accommodations are available within a convenient distance of the school, and, according to rentals.com, rental properties start at approximately: $950 per month Student Injuries Students injured while attending school, participating in a school -supervised function, or in transit to or from supervised school activities are to report immediately to the instructor who will accompany the student to the Campus President. If necessary, immediate emergency procedures will be implemented, and a member of the staff or faculty will accompany the student, in the absence of a parent, guardian or spouse, to the appropriate medical facility. Refer to the "Insurance" section in this catalog for more information. Student Complaint & Grievance Policy Effective: 06/19/2020 Students are encouraged, at all times, to communicate their concerns to members of the faculty and administration. If a situation arises in which a student has a complaint or grievance the student is to adhere to the following procedure: 1. Within 72 hours: Discuss the matter with his or her instructor, if applicable. If not resolved, 2. Within the following 72 hours: Discuss the matter with the Program Director. If not resolved, 3. Within the following 72 hours: Discuss the matter with the Academic Dean, 4. Within the following 72 hours: Discuss the matter with the Campus President/Director. If a student is still unable to resolve the Issue, a written grievance statement along with supporting documentation may be submitted to the Campus President. The written statement should include the details of the student's issue, a summary of the conversations the student had with individuals while following the above procedure, and an explanation as to why the student believes the issue remains unresolved The Campus President will schedule a grievance committee meeting within three business days of receipt of the written grievance. Students are required to appear before the grievance committee. The Campus President will inform the student of the time and place to appear before the committee. The grievance committee has the responsibility of reaching a decision that is in balance with the best interest of both the student and the college. Students will be notified in writing within three business days of the committee's decision. Legal representation is not permitted since a grievance committee meeting is not considered a legal proceeding. 2020-2021 Garden Grove Catalog I Publication Date: November 30, 2020 1 Effective July 1, 2020 through June 30, 2021 33