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Araiza, Fatima From: Patricia Marquez <ampysenior@aol.com> Sent: Tuesday, June 22, 2021 12:39 PM To: eComment Subject: Agenda Item 1. Solid Waste Contract work study session (June 22nd Special Meeting City Council) Good afternoon Mayor Sarmiento and Council -members, My name is Trisha Marquez and I have been working at Athens services as a customer service agent for almost 3 years now. And my role here at Athens is to ensure I provide each customer with the needed resources for a positive customer service experience by answering general questions and tending to possible customer concerns. I am also responsible for accepting customers payments and assisting with billing. In addition I open up new services for commercial and residential properties. As well as, providing access and assistance on the option of renting roll off and temporary bins. Now as an Athens employee I can tell you that I don't feel like just another worker. I feel like I am part of a family and no matter how busy or overwhelmed we get I know that there is always a fellow employee ready to help. That's why I love what I do and look forward to going to work everyday for Athens services. Not only do I have this great feeling of accomplishment when me or another employee provides above and beyond quality of service to our customers but I also take pride knowing that we help take part in cleaning up the community and being essential workers during such a vital time in this pandemic. Here at Athens services we take time to ensure that all our customers are happy. We take care of each customer individually to their needs and truly work together to make sure that they are thoroughly satisfied. We don't see our customers as just another paying customer we see them for who they are; a homeowner, a neighbor, a small family business, someone's family member, a friend, all our customers are a part of big community and we are here to help take care of them and help make their lives a little easier. For these reasons, I strongly recommend Athens Services and respectfully ask that you consider selecting Athens Services to be the City of Santa Ana's residential and commercial solid waste service provider. Thank you for the opportunity to speak and your time.