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Monday June 21, 2021 Mayor Sarmiento and Councilmembers, My name is Sandra Bella Villagrana and I am Compliance Representative for the OBC Department at Athens Services. The OBC department ensures every driver is providing service to all of commercial customers and reporting any service issues via mobile tablets that allows our Customer Service team report these quickly to resolve the issue. As an employee of Athens I can tell you that since working with Athens for about 4yrs I truly value the relationships that Athens have developed with our communities, our customer and us as employees. Athens does a great job in participating in local events for the city that are greatly appreciated by our customers. Athens is always doing that extra for us as employees in making a positive, fun and safe environment and making the feel as we are all one team and one family. Being that we are family owned we are treated just as that "family" which allows us to treat our customer as part of this great family. I also have witnessed firsthand the great quality of service we provide to our customers and keeping up with new training developments so we can adhere to providing compliance and customer satisfaction, keeping up with technology and online services as well. During the unprecedented time of the COVID pandemic Athens has representatives working remotely that has provided our customer peace of mind that the service was not interrupted and act immediately to keep the customer the focus. Athens goes above and beyond for our employees and customers, family and work environment, customers are not treated as a number but rather another relationship with our communities For these reason, I strongly recommend Athens Services and respectfully ask that you consider selecting Athens Services to be the City of Santa Ana's residential and commercial solid waste service provider. Thank you for the opportunity and your time. Sandra Bella Villagrana Sandra Bella Villagrana I Compliance Representative /'w Hhe ns Servkes VincenlI CH:fic f '5 5)5)' Vinci nl� Ave I IrvOncUe CA 91,706 CH:fic (f 26e `594444.