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physical harm; 10. Substantially and directly interfere with a Tenant's right to quiet use and enjoyment of a rental housing unit as that right is defined by California law; 11. Refuse to accept or acknowledge receipt of a Tenant's lawful rent payment, except as such refusal may be permitted by state law after a notice to quit has been served on the Tenant and the time period for performance pursuant to the notice has expired; 12. Refuse to cash a rent check or money order for over thirty (30) days unless a written receipt for payment has been provided to the Tenant, except as such refusal may be permitted by state law after a notice to quit has been served on the Tenant and the time period for performance pursuant to the notice has expired; 13. Interfere with a Tenant's right to privacy. This includes, but is not limited to: video or audio recording that captures the interior of a Tenant's unit, entering or photographing portions of a Rental Unit that are beyond the scope of a lawful entry or inspection, unreasonable inquiry into a Tenant's relationship status or criminal history, and unreasonable restrictions on or inquiry into overnight guests; 14. Request information that violates a Tenant's right to privacy, including but not limited to residence or citizenship status or social security number, except as required by law or, in the case of a social security number, for the purpose of obtaining information for the qualifications for a tenancy, or not release such information except as required or authorized by law. This includes a refusal to accept equivalent alternatives to information or documentation that does not concern immigration or citizenship status, e.g. an Individual Taxpayer Identification Number (ITIN); 15. Unilaterally impose or require an existing tenant to agree to new material terms of tenancy or a new rental agreement, unless: (1) the change in the terms of the tenancy is authorized by the Rent Adjustment Ordinance or California Civil Code Sections 1946.2(f),1947.5, or 1947.12, or required by federal, state, or local law or regulatory agreement with a government agency; or (2) the change in the terms of the tenancy was accepted in writing by the Tenant after receipt of written notice from the Owner that the Tenant need not accept such new term as part of the rental agreement; 16. Removing a housing service for the purpose of causing the Tenant to vacate the Rental Unit: 17. Engage in conduct that violates California Civil Code Section 789.3, including but not limited to an illegal lockout and utility shutoff; 18. Violate the Unruh Civil Rights Act (California Civil Code 51 et seq. ); 19. Commit elder financial abuse as defined by California Welfare and Institutions Code 15610.30 et seq. of a Tenant; 20. Misrepresent to a Tenant that they are required to vacate a Rental Unit or otherwise entice a Tenant to vacate a Rental Unit through 311