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dominant motive is retaliation against the Tenant for the Tenant's assertion or exercise of rights under this Chapter. Such retaliation shall be a defense to an action to recover possession, or it may serve as the basis for an affirmative action by the Tenant for actual and punitive damages and injunctive relief. A Tenant may assert retaliation affirmatively or as a defense to the Landlord's action regardless of the period of time which has elapsed between the Tenant's assertion or exercise of rights under this Chapter and the alleged act of retaliation. The Rent Board may address retaliation issues further in its rules and regulations consistent with the intent of this subsection to prevent unlawful retaliation. The Rent Board shall maintain records of complaints received regarding violations of this Chapter, and shall upon the request of the Tenant, make certified copies of the records of complaints initiated by Tenant. K. Harassment is Prohibited. No Landlord or such Landlord's agent, contractor, subcontractor, or employee shall do any of the following, in bad faith: 1. Interrupt, terminate, or fail to provide housing services required by contract or by State, County, or municipal housing, health or safety laws, or threaten to do so; 2. Fail to perform repairs and maintenance required by contract or by State, County or municipal housing, health, or safety laws, or threaten to do so. 3. Fail to exercise due diligence in completing repairs and maintenance once undertaken or fail to follow appropriate industry repair, containment or remediation protocols designed to minimize exposure to noise, dust, lead paint, mold, asbestos, or other building materials with potentially harmful health impacts; 4. Abuse the Owner's right of access into a rental housing unit as that right is provided by law; 5. Remove from the Rental Unit personal property, furnishings, or any other items without the prior written consent of the Tenant, except when done pursuant to the procedure set forth in Civil Code section 1980, et seq. (disposition of Tenant's property after termination of tenancy). 6. Influence or attempt to influence a Tenant to vacate a Rental Unit through fraud, intimidation or coercion. This includes threatening to report a Tenant or other person known to the Owner to be associated with a Tenant to any local, state, or federal agency on the basis of their perceived or actual immigration status.The prohibition shall not be construed as preventing communication with such agencies regarding an alleged immigration violation; 7. Offer payments to a Tenant to vacate more than once in six (6) months, after the Tenant has notified the Owner in writing the Tenant does not desire to receive further offers of payments to vacate; 8. Attempt to coerce a Tenant to vacate with offer(s) of payments to vacate which are accompanied with threats or intimidation. This shall not include settlement offers made in good faith and not accompanied with threats or intimidation in pending eviction actions; 9. Threaten the Tenant or their guests, by word or gesture, with 49