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EXHIBIT 1 <br />OC CHILDREN'S <br />''T I 11".1 1,( A P L (.T] A I S <br />2215 N Broadway • Santa Ana. CA 92706 • 714.547.5468 • Fax 714.564.9690 • www.occtac.org <br />Supportive Services Policies and Procedures <br />WIOA Program 2021— 2022 <br />Purpose: To establish guidelines for the issuance of supportive services to participants who are <br />identified in need of such services. Goal is to aid participants with their successful <br />completion of their WIOA goals and OCCTAC's WIOA program_ <br />Procedures: <br />EligfUUi <br />Supportive services are available to those identified as approved WIOA participants; <br />have limited resources to meet basic needs; and have expressed the need of <br />additional support to OCCTAC's WIOA Program staff. <br />Supportive set -vices will be made available to participants while they are enrolled in <br />all phases of the WIOA program. These services are contingent upon approval by the <br />Program Coordinator and OCCTAC Director. Provision of supportive service is not <br />an entitlement. <br />Delivery of supportive services will be made in -person or to the WIOA participant's <br />personal email or mailing address if available and in cases where in -person delivery <br />is shown to be difficult for the'WIOA participant and staff. <br />Availability of Funds and Assessment of Need: <br />The fiscal advisor or the accounting clerk and the Executive Director will verify the <br />availability of funds and notify the Program Coordinator. Supportive services are <br />delivered contingent upon availability of funds, the need of the participant and given <br />on a first come, first serve basis. <br />Initial assessment on need will be determined by the Case Manager and will be <br />reviewed regularly. Logs of services will be kept on a regular basis and service(s) <br />will also be case noted for documentation purposes. <br />Transportation Assistance Guidelines: <br />After identifying the need for transportation assistance and eliminating other <br />resources, the case manager and the participant will develop a service plan (ISS) and <br />update progress in the case notes. <br />Transportation assistance is defined as the provision of a gas card; bus pass or <br />ACCESS coupon book_ <br />City Council Attachmei-�C 51 1WA91/2021 <br />