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Orozco, Norma <br />From: <br />Lopez, Jessie <br />Sent: <br />Tuesday, August 17, 2021 1:41 PM <br />To: <br />eComment <br />Subject: <br />FW: Athens Services <br />-----Original Message ----- <br />From: George Ramos <ocgr65@gmail.com> <br />Sent: Monday, August 16, 20213:37 PM <br />To: Lopez, Jessie <JessieLopez@santa-ana.org> <br />Subject: Athens Services <br />Mrs Lopez, <br />My name is George Ramos and have been a resident of the City of Santa Ana for 41 yrs. I know our Waste Disposal <br />service is up for either new contract or a new company servicing our city. I would like for you and all of our cities <br />representatives to make the right decision for all of our residents regarding a service that is being provided. As you know <br />we are all struggling in one way or another with their pandemic and saving even a few dollars here and there is greatly <br />appreciated. I have had two experiences with Athens that really made our neighborhood people happy and surprised <br />with the way they handled our concerns. I called customer services and they took my information and had the route <br />supervisor call me ASAP. Ceaser the route supervisor listened to my concerns and handled the situation in a very <br />professional and rapid manner. Our street wasn't swept too good and he explained he the situation and took care of our <br />street to make it look perfect without even hesitating. He sent out 3 trucks and the end of their run to satisfy our <br />neighborhood even though our street was a total mess with the jacaranda trees being in full bloom and well you know <br />the mess they make. I then got a call from Mr Niklas which is Ceasers supervisor and gave me his personal number in <br />case I ever had another problem to call him directly. Being a resident my whole life I can appreciate good service and <br />even better direct communication with our outsourced services. If those two gentlemen went above and beyond to <br />make us happy I sure hope they get an opportunity service our waste disposal. Sometimes change is good, waste <br />management company has gotten too comfortable and notice deteriorating service to your city people. Athens has the <br />best services rating from all the bidders and best price so please do what's right for our Great City Of Santa Ana. Thank <br />you George Ramos. <br />Sent from my Phone <br />