PRUDENTIAL RETIREMENT INSURANCE AND ANNUITY COMPANY (3)

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4V Prudential Services Agreement Provided by Prudential Retirement Insurance and Annuity Company Service Description Service Standard Reimbursement amount Loan initiations 99 % of loans processed within 2 business days $56.25 per quarter with an provided the request is received in good order annual cap of $225 by 4 p.m. ET (2 p.m. ET for transactions involving com any stock). Contribution posting Prudential will post 99% of contributions and $56.25 per quarter with an repayments to participant accounts within one annual cap of $225 (1) business day of receipt of good order request. Plan Sponsor reports Data for the preceding quarter is available on $56.25 per quarter with an the plan sponsor website within 10 business annual cap of $225 days after the quarter end. Plan sponsors can create customized, ad hoc reports via the Online Retirement Center for Plan Sponsors website. This website enables you to select from a wide range of data fields to include in your report, and to submit the report request instantly. The Plan Sponsor can also elect to receive an e-mail notification when the report is ready, typically within 24 hours. Participant 80 percent rating of Satisfied to Highly Satisfied $56.25 per quarter with an Satisfaction on a 4 point scale annual cap of $225 Participant Level 99% of fund transfers are processed the same $56.25 per quarter with an Investment Transfers day if initiated by 4 p.m. ET (2 p.m. ET for annual cap of $225 transactions involving company stock) Withdrawals, 99 % of withdrawals processed within 2 $56.25 per quarter with an Unforeseen business days provided the request is received annual cap of $225 Emergency in good order by 4 p.m. ET (2 p.m. ET for plans Withdrawals, with company stock). Rollovers out In the event that Prudential fails to meet a performance standard with respect to a one-time or annual based service (as set forth in this Exhibit), Prudential will provide a "Reimbursement Amount" as described in this Exhibit in the quarter foil owing the failure to provide the guaranteed service standard. In the event a Reimbursement Amount is due under this paragraph, that amount shall be (i) applied against the Plan's administrative expenses otherwise due to Prudential under this Agreement, or (ii) credited toward additional administrative services to be provided by Prudential to the Plan, or (iii) made available to the Plan to pay reasonable and actually incurred Plan administrative expenses in accordance with the terms outlined in Exhibit C of this Agreement. Service Description Service Standard Reimbursement amount Transition Our conversion approach focuses on partnering $5000 Deliverables with you to develop a customized strategy to minimize service interruption while proactively managing and executing the conversion project. When the final participant data is received from the prior record keeper, account balances are reconciled and established on Prudential's