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Neighorly Software application portal and the City will send the approved application information to the United Way of <br />Orange County who will act as the payor and make payment to the tenant's landlord on behalf of the tenant after all <br />required landlord documentation/information is received. The United Way of Orange County will make payment to the <br />tenant if the landlord refuses to participate in the program. <br />-The United Way will conduct all landlord engagement in order to make the payment on behalf of the organization that <br />approved the applicant for direct financial assistance including: <br />obtain the landlord's W-9, verify that the landlord's name matches the name on the applicant's original application and <br />lease/sublease agreement, maintain and record all payment documentation to the landlord or tenant (proof of payment via <br />ACH or copy of the check), provide written notification by email to the landlord and organization that payment has been <br />made on behalf of the tenant. <br />-If a landlord refuses to accept payment and participate in the program, the United Way will: 1) make and document all <br />reasonable efforts to obtain the cooperation of the landlord to accept payments from the CARES for Tenants Program; 2) <br />conduct all tenant engagement in order to make the payment on behalf of the organization that approved the applicant for <br />direct financial assistance equal to the same responsibilities stated abovefor landlord engagement. <br />-The United Way will provide weekly updates to the City and to the eight organizations regarding payments to landlords and <br />tenants. <br />-ERAP funding will be used for $11,922,604.82 in direct financial assistance and $958,427.55 in administrative expenses. <br />EXHIBIT A <br />