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4. The system will be Contractor will provides service at 99.99% or greater uptime. redundant with X 99.99966% uptime on multiple mirrored sites in geographically disparate locations. Data center ratings will be provided and call network monitor systems established. 5. The system will include Contractor will enable active monitoring, intrusion detection, and eyber-protection X logging of all events, on all components, within all tiers of the SaaS measures including infrastructure. Contractor's monitoring tools will consist of both appropriate notification network -based IDS devices scanning all network traffic, and host - protocols if intrusion is based probes that are designed to detect any activity outside of detected or if data breach normal application traffic and performance. If a monitor detects any occurs. unusual or suspicious activity, the monitoring tool will generate an automated alert that will be immediately investigated by Contractor's on -call support team. 6. The service will have an Contractor will provide a fully functional Restful JSON based API. available application As part of the API, County will be able to utilize various methods programming interface X to update contact information (GET, DELETE, PVT, and POST) (API) service with as well as initiate a broadcast through the API. There will be no documentation available additional cost to access the API for managing data. for API calls and functions such as contact If County does not have the staffing resources to build the management. integration, professional services to build the integration can be purchased from Contractor at an additional cost. 7. The system will have full Contractor will remain certified as a gateway for IPAWS/CMAS. and complete IPAWS X County and other authorized clients, such as government entities, will integration and need to provide their COG ID (Common Operating Group ID), the functionality including Common Name (Logon Name), and the digital certificate provided WEA/EAS. by FEMA within the settings of the Contractor's system. Once this information has been provided, County will be able to send notifications and include the Publish to IPAWS/CMAS as a deployment option— or simply target E'AWS/CMAS separate from any other target population. S. The system will be configured with X multiple [PAWS credentials (e.g., multiple jurisdictions that have independent codes can load their certificates into the system) County of Orange MA-060-20010263 File No. CO21209 Sheriff-Conner/Purchasing Services Bureau Public Mass Notification System Page 24 of 40