ORANGE, COUNTY OF (20) - Laserfiche WebLink

Home Browse Search

16. The system will be Because the system is a hosted SaaS solution, there will be no limit capable of sustaining a X to the number of notifications Contractor is capable of sending and minimum volume of no limit to the number of contacts that can be stored with the 50,000 phone calls solution. Contractor will conduct regular capacity planning simultaneously. (quarterly) to ensure ample capacity, performance, storage, and support to maintain guaranteed SLAB. 17. The service will be Contractor will provide a verifiable and configurable call throttling configured with pre-set X mechanism. The throttling settings will allow County to modify the call throttling rates set by overall speed for all calls going out or specify an area code and the User launching the prefix to modify the speed for a specific area or building. notification, not the Contractor. 18. The service will be configured with real- X time automatic/ intelligent throttling during a call in progress to ensure a high success rate. This rate will be displayed to the notification sender and recorded so that it can be accessed and reviewed upon demand by the County. 19. The service will use Regardless of the target telephone provider, Contractor will utilize multiple telephone X established telecommunication industry standards for placing carriers and can switch telephone calls among public networks. between carriers during notifications depending upon telephone network status. 20. The system will be By default, each contact targeted with a notification from the configured to make X Contractor solution will be sent notifications based on a "rotational multiple attempts to contact methodology" whereby the contact devices (delivery reach Registrants. methods) for any contact are notified, one at a time, and Contractor seeks confirmation/response. Should confirmation/response be received, it will be recorded in the solution and no further notifications are deployed to the recipient. If the recipient does not confirm/respond to the incoming notification, Contractor will "rotate" to the next available device and attempt to contact the recipient again (seeking response). This process will continue until all Contact Cycles are exhausted. Comity of Orange MA-060-20010263 File No. CO21209 Sheriff-Coroner/Purchasing Services Bureau Public Mass Notification Systmn Page 26 of 40