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21. <br />The system will call out- <br />All notifications deployed from the Contractor's solution require a <br />of -state and international <br />X <br />fully defined telephone number to place the call to any landline, <br />numbers, <br />cellular, or VoIP telephone. This includes both domestic (10-digit <br />telephone numbers) and international telephone numbers. <br />22. <br />The system will <br />Contractor fully supports this requirement through automated <br />differentiate between <br />X <br />voicemail/answering system detection. If a live person answers the <br />human voice and <br />incoming call, the message will be relayed to the recipient (with the <br />voicemail/answering <br />details to confirm, if enabled). If a voicemail/answering system is <br />machine recordings. <br />detected, County will have the option to configure how Contractor <br />interacts with the voicemail/answering solution — leaving a message <br />only; leaving a message with confirmation; or leaving no message. <br />At no time will Contractor assume that reaching a voicemail/ <br />answering system is proof of delivery and confirmation. Thus, the <br />system will continue to attempt to notify the intended recipient on <br />other available devices until confirmation is received or until the <br />Contact Cycles have been exhausted. <br />23. <br />The system will be <br />The platform will support an unlimited number of groups, <br />configured with separate <br />X <br />subgroups, and groups within groups all of which are maintained <br />sub -administration <br />in a single organization (client environment) within the <br />accounts for each unique <br />Contractor's system. <br />participating agency. <br />24. <br />Each User within the <br />sub -administration <br />X <br />accounts will have their <br />own password. <br />25. <br />The main account <br />(OCSD-EMD) will be <br />X <br />notified of and can see <br />all messages launched <br />by the other sub - <br />administrator accounts. <br />26. <br />The system will have a <br />highly granular sub- <br />X <br />administration function <br />that allows for unlimited <br />sub -administrators to <br />create and manage their <br />own users and databases <br />within a nested or <br />silo'ed structure. <br />27. <br />The system will integrate <br />with Nixle lists, operated <br />X <br />by individual <br />jurisdictions. <br />County of Orange MA-060-20010263 File No. CO21209 <br />Sheriff-Coroner/Purchasing Services Bureau Public Mass Notification System Page 27 of 40 <br />