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37. <br />0 percentage <br />of <br />X <br />attempted <br />and <br />completed <br />notifications <br />38. <br />0 failure rates <br />X <br />39. <br />0 failure <br />modes <br />X <br />(with <br />standard <br />response <br />definitions <br />across sub- <br />contracted <br />carriers) <br />40. <br />0 time of <br />delivery <br />X <br />41. <br />0 length of <br />delivery <br />X <br />42. <br />5 total <br />number <br />X <br />delivered <br />43. <br />0 Other <br />44. <br />Customer support must <br />be treated as a high <br />priority with: <br />45. <br />0 one primary <br />Contractor shall offer 24x7x365 Technical Support via <br />point of <br />https:Hwww.everbridge.co m/customers/support/ and at the email <br />contact at the <br />address and telephone numbers listed in Attachment D, Everbridge <br />company <br />Technical Support Services Guide <br />46. <br />0 24/7/365 <br />Contractor will provide ongoing support via the Internet, e- mail, <br />emergency <br />X <br />and telephone. Contractor's Technical Support will be available to <br />support line <br />the County at any time of day or night, 24x7x365. <br />(for both <br />administrat <br />Technical Support staff members will be full-time Contractor <br />ors and <br />employees located on -site who are well -versed on Contractor's <br />self- <br />system. Technical Support shall not be outsourced to third parties <br />registration <br />that do not have Contractor's expertise. Additionally, Contractor <br />accounts) <br />shall have support personnel deployed at all of its offices around the <br />world. <br />County of Orange MA-060-20010263 File No. CO21209 <br />Sheriff-Coroner/Purchasing Services Bureau Public Mass Notification System Page 30 of40 <br />