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SERVICE AGGREEMENT— All INCLUSIVE 100% WARRANTY • Contractor is to submit their inspection reports as part of the RFP response for approval by the City. • A separate inspection form shall be completed for each unit or system. Any problems or deficiencies observed during services or testing that may interfere with the equipment's operation are to be reported immediately to the Fleet Services Management or Supervision to determine and/or approve further action. • A copy of the company's service report with all pertinent information regarding the service(s) are to be signed with a copy left at the Fleet Services office; and a copy is to be emailed to ESosa@santa-ana.org with the invoice. • All hoses replaced in the maintenance or repair under this agreement are to be new and free of defects. • All parts, (excluding hoses) used in the maintenance or repair under this agreement are to be new or certified rebuilt unless approved by the City's Fleet Services Manager or his/her designee. • All repairs shall be guaranteed for a minimum of 120 days, new equipment installations shall be covered underthe manufactures warranty from the date of installation. • All inspections are to be performed during regular City business hours. • Invoices shall include a summary of the service or repair; with itemized parts and materials if applicable; a copy of the service order must accompany invoices and must be sent to the same Fleet Services email address above. • Although not required for normal maintenance a C-10 electrical contractors license was included to cover any repairs that may require this skill set. Standard Service Type Included in All Inclusive Agreement: Each visit will include, but will not be limited to the elements outlined under the "Preventative Nlaintenance General Terms" All Consumables All Service Parts All Compressor Major and Minor Rebuilds — Including electric motors All Equipment warranty and parts fulfillment — 100% full coverage during the term of the agreement All Scheduled required labor All Unscheduled emergency labors Weekly service visits with a minimum of 5 hours on site 365/24/7 station remote monitoring On Site Response time on full station outage- 6 hours or less On Site Response, partial station outage — 24 hours or less Dedicated Service Van and Technician On site storage of daily and weekly required consumables TruStar Energy will install a Wireless Communication Panel on Site to provide real time/ Minute by Minute status of the CNG station. This Communication panel will log station operation and activity to help predict maintenance failure before they happen. This information will be available on a cloud -based server for both TruStar Energy and the customer. This allows TruStar to provide 365/24/7 station monitoring. 10225 Philadelphia Court One North Lexington Avenue 192832nd Aee NW Rancho Cucamanga, CA 91730 White Plano. New Yoh 1WI Rochester. MN 55901