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The Generator Experts • 24 Hour Service • License #708125 All testing and maintenance services should be scheduled in advance with the City of Santa Ana. Upon request from the City, the Contractor shall perform Tier 1 Maintenance Services or Tier 2 Maintenance Services in accordance and consistent with the specifications described in SECTION I: TIER I: PREVENTATIVE MAINTENANCE and SECTION 11: TIER 11: PREVENTATIVE MAINTENANCE. The Contractor shall perform additional work as authorized. Such work will be based on rates for field services as listed herein. The Contractor shall maintain service records on all maintenance and repairs, and shall provide a copy of the service records to the City of Santa Ana. The Contractor must also be able to respond to City's request for emergency generator repair work in a timely manner. The Contractor shall be available on an on -call basis, 24/7, and ready to respond in the event of an emergency. Service calls shall be responded within four (4) hours. Contractor's repair crews must be able to arrive at job site within eight (8) hours of approval from the City to commence work. Regular business hours are considered from 7:00 am to 5:00 pm (Monday through Friday). Anytime outside of business hours of operation may be considered after hours/weekends. Proposer shall submit hourly rates schedule, which shall include but not limited to, direct and indirect costs for labor, for staff per job classification, material, equipment rates, overhead, incidental supplies, travel, mileage, and fuel. Any special materials will be purchased by the contractor only after discussed and authorized by the City projects manager or designee in writing. Prior to commencement of services, Contractor shall provide separate quotes, upon request by the City, which shall be approved by the City's Public Works Water Resources Division. Proposers shall be fully experienced and properly licensed and equipped to perform the work specified and required. All work performed shall be in compliance with National Fire Protection Association (NFPA) 70 National Electrical Code, NFPA 110 Standard for Emergency and Standby Power Systems as well as other applicable federal, state, and local codes. TIER I: PREVENTATIVE MAINTENANCE (REFER TO BID ITEMS 1 THROUGH 6) Upon request, Tier I Maintenance Services shall be performed by the Contractor. Tier I generator maintenance services shall at a minimum include checking the following: 2335 E. Cherry Indus Or 625 Superior St. #A 800.394.7697 Long Beach, CA 90905 Escondido, CA 92029 www.duthiepower.com