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5.2.5 Route Supervisor <br />Contractor shall designate in writing a route supervisor that shall be assigned <br />exclusively to the City, and who shall be responsible for working with City's Executive <br />Director to resolve Customer service related complaints. Route supervisor shall be <br />accessible via cell phone or radio in the field at all times. City shall be notified in <br />advance of any change in Route Supervisor and shall have the right of approval. City <br />may request that Contractor change Route Supervisor. <br />5.3 Education and Public Awareness <br />5.3.1 General <br />Contractor acknowledges and agrees that education and public awareness are critical, <br />key and essential elements of any efforts to achieve AB 939 requirements. Accordingly, <br />Contractor agrees to take direction from City to exploit opportunities to expand public <br />and Customer knowledge concerning needs and methods to reduce, reuse and recycle <br />Solid Waste and to cooperate fully with City in this regard. <br />Contractor shall maintain its own program of providing information relevant to billing <br />and Solid Waste services, issues and needs with its bills. All public education materials <br />shall be approved in advance by City, and produced in English, Spanish and <br />Vietnamese. Additional languages may be required during the Term of this Agreement. <br />City may request Contractor to perform a maximum of six (6) mailing services for <br />Customers direct -billed by Contractor per Rate Year, and if so able, provide not less <br />than thirty (30) days' notice to Contractor prior to the mailing date of any proposed <br />mailing to permit Contractor to make appropriate arrangements for inclusion of City's <br />materials. City will provide Contractor the mailers at least fifteen (15) days prior to the <br />mailing date. Contractor shall be responsible for all costs associated with the printing <br />and distribution of mailers. <br />5.3.2 AB 341, AB 1826, and SB 1383 Implementation Plan <br />Contractor shall ensure the City's compliance with AB 341, AB 1826, and SB 1383 by <br />initiating the planned tasks, procedures, proposed staffing assignments, and schedules <br />for AB 341, AB 1826, and SB 1383 included in Sections 4.3.5.1 and 4.3.6.1 and more fully <br />documented in the implementation plan included in Exhibit 7. The implementation <br />August 17, 2021 97 City of Santa Ana <br />