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plan includes a timeline for conducting on -site compliance audits to all AB 341, AB 1826, and SB 1383 non -compliant Commercial and Multi -family Customers; a proposal template as described in Section 4.3.5.1 and 4.3.6.1; written protocols for conducting on - site compliance audits and documenting internal compliance programs; proposed staffing assignments for implementing compliance audits at Commercial and Multi- family non -compliant Customers; specifications of the proposed internal Collection receptacle for distribution during the AB 1826/SB 1383 outreach; an education and outreach plan for a SB 1383 Residential Curbside Unit Organics program including the use of any strategic marketing or social media; an operations plan for delivering new Residential Curbside Unit Organics carts, re-stickering or augmenting existing Residential Curbside Unit Carts; a plan for providing in -home kitchen pails to Residential Curbside Unit Customers who request them; a plan for community workshops to educate Customers about the Residential Curbside Unit Organics program, a plan for door-to-door Residential Curbside Unit Organics outreach for neighborhoods (if any); a plan for conducting route reviews and/or waste characterization studies to assess compliance with SB 1383 monitoring requirements; a plan for notifying Customers of unacceptable levels of contamination and a template hang -tag; proposed drafts of written `welcome letters' and other outreach materials to Residential, Multi -family, and Commercial Customers to notify them of the transition and the new program offerings; a plan and timeline for how the Contractor will implement Multi -Family Organics Recycling programs at all Multi -Family Customers as required by SB 1383; templates for compliance reporting documents; etc. It is the responsibility of the Contractor to develop an implementation plan for SB 1383 based on the final approved regulatory requirements. Within 30 days of receiving the written implementation plan, the City will review the plan and provide further direction to the Contractor to ensure the plan is satisfactory in complying with AB 341, AB 1826, and SB 1383. The Contractor shall have 30 days to incorporate the requests of the City into the plan. 5.3.3 Implementation and On -going Education Requirements Contractor will provide a minimum of the following public education items to be developed at Contractor's expense and distributed as indicated below: • Initial Mailing - Contractor will prepare and mail an initial mailing to Customers explaining the transition from the existing program to the new program. The August 17, 2021 98 City of Santa Ana