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4.3.12 Locking Bins Contractor shall provide locking Bin Service (providing the hasp, key and lock and servicing the lock) to Customers that request such service in accordance with the approved Rate Schedule. 4.3.13 Return Trip Fee Contractor may charge a return trip fee, per the approved rate schedule, in the event that Contractor arrives on time for a scheduled Collection of Bins or Roll -off Boxes, and is impeded from Collection due to Container being blocked or otherwise unable to be Collected due to issues within the Customer's control. The fee may be assessed if Contractor must return a second time for Collection. Charge may be assessed for the trip, not per Container, in the event of a Customer with multiple Containers. If Contractor attempts to contact Customer to confirm that the Container is accessible, but Customer is non -responsive, Contractor need not return that day and, therefore, may not charge the return trip fee. 4.3.14 On -Call Bulky Item Pickup - Multi -Family Premises with Refuse Bin Service and Commercial Premises Customers On -call Bulky Item Collection program for Multi -Family Premises with Bin service, may request Collection of up to ten (10) items per unit per quarter at no additional cost. Unused items per quarter do not roll over to the following quarter. Items need to be scheduled for the next regularly scheduled Collection day, and placed in an area agreed upon by the property manager and Contractor. Multi -Family Premises Bulky Item pickups are a total count for the entire Multi -Family complex; Multi -Family complexes may allocate the Bulky Item pickups as needed among individual tenants. Multi - Family Premises that exceed the number of free pickups may receive Bulky Item Collection under the same terms for a fee, in accordance with the approved rate schedule, and shall be billed directly by Contractor. Contractor shall Collect all Bulky Items as defined in Section 1.13 including items referred to as Electronic Waste or "e-waste' as defined in Section 1.34. The following provisions shall apply to this program: • No single item that cannot be handled by two workers will be accepted. August 17, 2021 56 City of Santa Ana