CLAIMS COURT IF (1) THE CLAIMS QUALIFY FOR SMALL CLAIMS COURT; (2)
<br />THE MATTER REMAINS IN SMALL CLAIMS COURT AT ALL TIMES; AND (3) THE
<br />MATTER PROCEEDS ONLY ON AN INDIVIDUAL (NOT A CLASS OR
<br />REPRESENTATIVE BASIS). ARBITRATION DOES NOT PROCEED BEFORE A JURY
<br />AND MAY INVOLVE MORE LIMITED DISCOVERY THAN A COURT
<br />PROCEEDING. ANY ARBITRATION UNDER THIS AGREEMENT WILL ONLY BE
<br />ON AN INDIVIDUAL BASIS. CLASS ARBITRATIONS, CLASS ACTIONS, PRIVATE
<br />ATTORNEY GENERAL ACTIONS, AND CONSOLIDATION WITH OTHER
<br />ARBITRATIONS ARE NOT PERMITTED.
<br />The arbitrator's award or decision will not affect issues or claims involved in any proceeding
<br />between Processor or Member Bank and any person or entity who is not a party to the
<br />arbitration, The arbitrator may award monetary, declaratory or injunctive relief only in favor
<br />of the individual party seeking relief and only to the extent necessary to provide relief
<br />warranted by that parry's individual claim. The arbitrator's award, if any, will not apply to
<br />any person or entity that is not a party to the arbitration. However, nothing in this Section or
<br />Merchant Agreement shall preclude any party from bringing issues to the attention of federal,
<br />state or local agencies. Such agencies can, if the law allows, seek relief on your behalf.
<br />Further, notwithstanding the foregoing, nothing in this Section or this Merchant Agreement
<br />prohibits a party from applying to a court of competent jurisdiction for a temporary
<br />restraining order, preliminary injunction, or other equitable relief,
<br />The Federal Arbitration Act (9 U.S.C. § 1 el seq.) governs the interpretation and enforcement
<br />of the arbitration provisions of this section. Arbitration will be administered by JAMS
<br />(www is nsadncom). For claims greater than $250,000, the JAMS Comprehensive
<br />Arbitration Rules and Procedures in effect at the time the arbitration is commenced will apply
<br />(if no such ales arc in effect, JAMS default arbitration ales shall apply). For claims equal
<br />to or less than $250,000, the JAMS Streamlined Arbitration Rules and Procedures in effect
<br />at the time the arbitration is commenced will apply (if no such rules are in effect, JAMS
<br />default arbitration rules shall apply). Unless the arbinator(s) determine thatjusticeor faimess
<br />require otherwise; (i) any arbitration will proceed in Mus xtgee County, Georgia (although,
<br />For the convenience of the Merchant or Guarantor (as applicable), any parry or its counsel
<br />may participate telephonically); and (it) the arbitrator(s) will oversee limited discovery,
<br />taking into account the amount in controversy and the patties' desire to keep proccodings
<br />cost-effective and efficient. Any decision rendered in any arbitration proceeding shall be
<br />final and binding on each of the parties to the arbitration and judgment may be entered
<br />thereon in any court of competent jurisdiction. The parties will maintain the confidential
<br />nature of the arbitration proceeding except as may be necessary to enforce any award or to
<br />comply with applicable law.
<br />If the total damage claims in an arbitration are $10,000 or less, not including Merchant's
<br />attorney fees (`Small Arbitration Claim"), the arbitrator may, if the MERCHANT, prevails,
<br />award the Merchant reasonable attorney fees, expert fees and costs (separate from Arbitration
<br />Costs as defined below), but may not grant Processor its attorney fees, expert fees or costs
<br />(separate from Arbitration Costs) unless the arbitrator determines that the Merchant's claim
<br />was frivolous or brought in bad faith. In a Small Arbitration Claim case, ISO will pay all
<br />arbitration filing, administrative and arbitrator costs (together, "Arbitration Costs'. The
<br />Merchant must submit any request for payment of Arbitration Costs to JAMS at the same
<br />time the Merchant submits its Demand for Arbitration, However, if the Merchant wants
<br />Processor to advance the Arbitration Costs for a Small Arbitration Claim before filing,
<br />Processor will do so at the Merchant's written request which must be sent to Processor at the
<br />address in Section 18 above.
<br />If the Merchant's total damage claims in an arbitration exceed $10,000, not including the
<br />Merchant's attorney fees ("Large Arbitration Claim"), the arbitrator may award the
<br />prevailing party its reasonable attorneys' fees and costs, or it may apportion attorneys' few
<br />and costs between the Merchant and Processor (such foes and costs being separate from
<br />Arbitration Costs). In a Large Arbitration Claim case, if the Merchant is able to demonstrate
<br />that the Arbitration Costs will be prohibitive as compared to the costs of litigation, ISO will
<br />pay as much of the Arbitration Costs as the arbitrator deems necessary to prevent the
<br />arbitration from being cost -prohibitive.
<br />Merchant hereby agrees that claims applicable to American Express maybe resolved through
<br />arbitration as further described in the American Express Merchant Requirements Guide (the
<br />"American Express Guide").
<br />A mutt, not the arbitrator, will decide any questions regarding the validity, scope and/or
<br />enforceability ofthis Section
<br />20.3 Class Action Waiver.
<br />NOTE: PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR
<br />RIGHTS AND THE RESOLUTION OF DISPUTES
<br />MERCHANT AND GUARANTOR (IF APPLICABLE) ACKNOWLEDGE AND AGREE
<br />THAT ALL DISPUTES ARISING OUT OF OR RELATED TO TIRS MERCHANT
<br />AGREEMENT SHALL BE RESOLVED ON AN INDIVIDUAL BASIS WITHOUT
<br />RESORT TO ANY FORM OF CLASS ACTION AND SHALL NOT BE
<br />CONSOLIDATED WITH THE CLAIMS OF ANY OTHER PARTIES.
<br />21. FINAL AGREEMENT. This Merchant Agreement and all applicable Addenda attached
<br />hereto, is the complete and final agreement between Merchant, Processor and Member Bank
<br />for the Card Program services covered by this Merchant Agreement and supersedes all prim
<br />or contemporaneous negotiations, stipulations or agreements between them with respect
<br />thereto. In the event of any conflict or inconsistency between this Merchant Agreement and
<br />any other agreement between Processor or any of its affiliates and Member Bank or any of
<br />its affiliates (but not Merchant), such other agreement shall control with respect to such
<br />conflict or inconsistency. If any provision of this Merchant Agreement is invalid or
<br />unenforceable, the other provisions remain effective.
<br />22. SEVERABILITY. If any term or provision of this Merchant Agreement is found to be
<br />invalid, illegal or otherwise unenforceable, the same shall not affect the other terms or
<br />provisions hereof or the whole of this Merchant Agreement, but such terms or provisions
<br />shall be deemed modified to the extent necessary to lender such tern or provision
<br />enforceable, and the rights and obligations of the parties shall be construed and enforced
<br />accordingly, preserving to the fullest permissible extent the intent and agreements of the
<br />parties herein set forth. No part or portion of20.2 (Arbitration) or Section 20.3 (Class Action
<br />Waiver) shall be deemed so integral to either this Agreement as a whole, or to the remaining
<br />parts or pardons of Sections 20.2 or 20.3 hereof, that the unenforoeability of that part or
<br />portion should have any impact on or render the remainder unenforceable,
<br />23. CONTINUING GUARANTY.
<br />23.1 As a primary inducement to Processor to enter into the Merchant Agreement, and
<br />to approve the Merchant Application of Merchant, the Guarantor(s), individually and
<br />severally, who signed on the Guarantor signature line(s) on the Merchant Application, agree
<br />to be bound by all terms and provisions of the Merchant Agreement to the same extent and
<br />in the same manner as Merchant, and unconditionally and irrevocably, personally guarantee
<br />the continuing full and faithful performance and payment by Merchant of each and all of
<br />Merchant's duties and obligations to Processor and Member Bank under the Merchant
<br />Agreement or any other agreement currently in effect or in the future entered into between
<br />Merchant or its principals and Processor or Member Bank, as such agreements now exist or
<br />are amended from time to time, with or without notice to Guarantor(s).
<br />23.2 Merchant and Gu namor(s) further agree to be bound by the terms and provisions
<br />ofany Merchant Agreement between Processor or Member Bank and any Merchant Affiliate,
<br />regardless of whether such agreement currently exists or is executed, amended or supplement
<br />at some future date. Merchant and Guammor(s) unconditionally and irrevocably guarantee
<br />the full payment and performance of well and all duties and obligations owed to Processor
<br />or Member Bank by Merchant Affiliate pursuant to any Merchant Agreement. The
<br />provisions of Section 23.3 apply to the guarantee by Merchant and Ouaranton s) of the
<br />Merchant Affiliate's obligations to Processor or Member Bank under any Merchant Card
<br />Processing Agreement.
<br />23.3 Guarantors) understands that Processor, without notice to Guaantor(s), may from
<br />time to time renew, or extend the Merchant Agreement, modify rates, limits, charges and fees,
<br />or modify the amount or type of services provided to Merchant all of which may increase the
<br />Guarantor's obligations under this Guaranty, Guarantors) further understands that Processor
<br />may proceed directly against Guarantor(s) without first exhausting Processor's remedies
<br />against Merchant, any other person or entity responsible to Processor or any security held by
<br />Processor. This Guaranty is a continuing guaranty and will not be discharged or affected by
<br />the release or discharge of Merchant or the death of the Gumantor(s). This Guaranty will
<br />bind all heirs, administrators, and representatives of the Guarmtor(s) and may be enforced
<br />by or for (he benefit of any successor of Processor. To the fullest extent permissible under
<br />applicable law, Guamntor(s) waives any and all rights of subrogation, reimbursement or
<br />indemnity derived from Merchant, all other rights and defenses available to Merchant, and
<br />all other rights and defenses available to Guarantor(s). This Guaranty may not be otherwise
<br />revoked, suspended, withdrawn or terminated without the express written consent of
<br />Processor.
<br />24. AUTHORIZED USERS. To the extent Merchant is granted electronic access to any
<br />systems or portals of Processor, Merchant shall be responsible for (i) ensuring that only
<br />authorized users of such systems or portals access the some; (ii) keeping all login, user
<br />names, and passwords confidential; and (iii) promptly notifying Processor of any
<br />unauthorized access of such login, user names, or passwords; and (iv) all actions taken by
<br />anyone using such owns, login, user names, or passwords, even if such actions were not
<br />authorized by Merchant.
<br />25.TAXES. Merchant shall be solely responsible for the calculation, collection, and
<br />remittance of any sales tax imposed by any government authority in connection with the
<br />provision of Merchant's goods or services. Unless Merchant is otherwise exempt (and can
<br />prove such exemption to Processor's satisfaction), Merchant agrees to pay all taxes imposed
<br />on the services, equipment, or other property provided to Merchant pursuant to this
<br />Agreement,
<br />26. RELATIONSHIP OF TILE PARTIES. Merchant designates Processor as its agent to
<br />receive payments for transactions processed pursuant to this Card Services Agreement.
<br />Processor, however, shall not be considered a partner or fiduciary to Merchant, and nothing
<br />in this Merchant Agreement or the rendition of services related to this Merchant Agreement
<br />shall be deemed to create a joint venture, partnership, or fiduciary relationship between or
<br />among the parties. Rather, the relationships between Member Bank and Merchant, and
<br />between Processor and Merchant, are arm's length commercial relationships.
<br />27. PRODUCTS AND SERVICES.
<br />Important Mote: Merchant acknowledges and agrees that Member Bank and its affiliates
<br />have no obligation or liability whatsoever for: (1) the products and Services described
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