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0 Department of <br />Civic Things <br />Scope <br />City of Santa Ana - new website project <br />Context <br />Goals <br />Services <br />Expectations <br />Qualifications <br />Hours and pricing <br />Context <br />The City of Santa Ana is home to 333,000 residents. They rely on the City's <br />government for a full range of services, including safety, infrastructure, <br />development, parks, recreation, and more. <br />The City is embarking on a project to replace its current website to better meet <br />the needs of the community and the City departments. <br />Goals <br />• The City's website is a helpful source of official information and hub for <br />City services. <br />• Design and content decisions prioritize accessibility and user experience. <br />• City employees are confident and empowered to develop consistent, high - <br />quality content and communications overtime. <br />deoartmentofcivicthings.com 11 <br />