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0Department of <br />Civic Things <br />Services <br />Digital and content strategy <br />(-45 hours) <br />• Provide guidance on content strategy to the project team at weekly <br />website onboarding meetings. <br />o Site architecture <br />o Page design <br />o Accessibility <br />o Content structure <br />o Plain language <br />• Work with the website vendor project manager and City of Santa Ana <br />product owner to design and execute the project plan, including a strategy <br />for continuous improvement. <br />o Meet weekly with core project team <br />o Help design content team working agreement <br />o Advise on tasks and task assignments <br />o Help unblock issues <br />Coaching and training <br />(-30 hours) <br />• Provide content training. <br />o Accessibility <br />o Plain language <br />• Coach product owner on website product management. <br />o Continuous improvement strategy <br />o Content team roles and responsibilities <br />• Coach members of the project team on content strategy. <br />o Review content <br />o Recommend improvements <br />departmentofcivicthings com 12 <br />