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Daniella Kieselhorst dkieselhorst� )roch s.com Compliance Director Danielle has a broad knowledge of property preservation, default servicing, and risk analysis. During her tenure with Wells Fargo, she shaped processes and procedures, interpreted registration ordinances, handled escalated issues, and built relationships with communities. Danielle's background has enabled her to lead the Compliance Team by confirming that the platform collects and analyzes all available evidence to create a registration obligation. When necessary, research and confirm evidence to ensure an accmate understanding of the registration obligation and pw-sue ongoing compliance of every property with evidence of an obligation to register. Juana (Angel) Esindu aesindu rochambs.com Customer Support Director As Support Director, Angel's daily endeavor is to be a company -wide catalyst to recognize and promote excellence in the customer experience while driving continuous improvement. She also inspires and influences change in the perspective of front-line customer service both internally and externally. From this platform, we can assist with building better communities, help fight blight, and assist in protecting the public's health, safety, and welfare. The primary function of the Support Team is to resolve all customer issues swiftly and professionally. Angel's team works with both Governmental staff and responsible parties across all our partnered communities through every aspect of the registration program and every phase of the registration process. Angel's commitment to service is evident in her team's active involvement in all customer -related issues and collaborative approach to bringing every challenge to a positive result for the community. Michael Baldwin mbaldwinWDrochamps.com Sr. Solutions Architect ISystems Administrator Mike's team is responsible for building and maintaining our best -in -class, cloud - based property registration platform. Mike has spearheaded several projects at PROCHAMPS, including implementing a network infrastructure at the corporate and satellite offices to include servers, phones, and the internet. fn addition, Mike is the solutions architect/project manager for several critical business web applications, including the "At -Risk" and Short -Term Rental identification platform. Mike's team ensures that all data sources available to the City are integrated into the platform and updated regularly for analysis. The team also provides custom integration capability allowing registration data to be incorporated into the City systems automatically. City Council 13 — 38 12/7/2021