AGENDA PACKET_2021-12-07 - Laserfiche WebLink

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�Y1�1�;°11i°ll11;��a As current paltners with the City of Santa Ana, we will continue the maintenance phase of the program activities. The activities making up the ongoing fulfillment effort include, but are not limited to: Identify "At -Risk" Properties • We continually collect "at -risk" property evidence within the municipality to determinenew potential obligations to register. • The Compliance Team reviews filings to identify any potentially "at -risk" properties. • The Compliance Team proactively reviews the deregistration ofany property to ensure the public record accuracy and confirm there are no compliance concerns or ongoing obligations to register. The initial filing date is confinned to ensure the appropriate start date of the foreclosure action cr registration and collect any past -due registration fees. This review prevents responsible parties from bypassing any past -due registration obligations. Monitor and Regulate" At -Risk" Properties • We use all available data to identify and analyze "at -risk" properties on an ongoing basis for any ownership changes, compliance concerns, and registration changes. • We ensure accurate and current responsible party contact info for all identified "at -risk" properties for compliance outreach activities. • We send notifications to all responsible parties of each "at -risk" property. These notifications repeat regularly until the property is compliant. • Registrants have 24/7 access to any modern browser or mobile device to update or complete the registration process and ensure their property meets regulatory standards. • Upon request, we provide a simple and mobile -friendly capability for citizens to report property complaints. These complaints are reported to the responsible party and the City for resolution and possible enforcement. • We provide the City with current and trend metrics on all "at -risk" property enforcement activities. • We provide the City with requested reports and data regarding "at -risk" properties. ' Provide City and Municipal Support • The Support Team provides the City staff with a high level of ongoing professional support via email, phone, and livechat. • All support requests are tracked as tickets to ensure efficient resolution, including monthly audits for quality control purposes. • Our technology provides the City with complete visibility into the status and resolution of all support tickets for the City. Provide Training • We provide the City with ongoing platfonn and program training for all designated employees. • We conduct customized online training upon request. Conduct Regular Program Status Reviews Our Support Team completes periodic outreach to ensure expectations are met, communication and reporting are effective, and collaborates as necessary. City Council 13 — 41 12/7/2021