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Training <br />Customer service philosophy: <br />A Commitment to Being Customer -Centric <br />We achieve success in our field by being proactive, innovative, and flexible in creating services and resolving <br />problems. We understand that interacting with employees, visitors, and the general public will require officers <br />who can treat people with respect and courtesy even while maintaining a secure and safe environment for all. <br />A Patrol Solutions officer not only represents Patrol Solutions, but the client. Therefore, it is imperative that <br />officers do not damage the client's brand; rather, officers should do everything in their power to enhance the <br />client's brand and reputation. <br />Therefore, first impressions are crucial in our customer service philosophy. Officers are to be courteous to all <br />people. This includes using polite and respectful words and terms; saying "thank you' and other basic <br />courtesies; welcoming customers; making eye contact; paying attention and not interrupting when the other <br />party is speaking; exercising patience throughout the entire interaction; and communicating clearly and <br />effectively. <br />Our customer service training gives our officers the foundation to build a positive first impression. By combining <br />courteous treatment, a positive attitude, and effective communication skills, officers can build long-lasting <br />relationships with customers. <br />All of this starts at the top. It is our goal to exemplify these principles in our responsive management style. <br />Safety training includes the following key points: <br />• First response (CPR, first aid, AED) <br />• Fire and life safety <br />• Evacuation procedures <br />• Guard tour scanning <br />• Lockdown procedures <br />• Emergency response (earthquake, flood, fire, active shooter, bomb threat, etc.) <br />7 <br />