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The Shelter has refused to take strays or healthy animals (cats) from the public on <br /> several occasions with several witnesses to attest to this. They only take "injured or <br /> dangerous" animals at the moment. At the moment has been for almost 2 years now. <br /> Not only that but adoptions are per appointment only making the adoption process a <br /> lot more difficult and witness accounts attest to having called the shelter and nobody <br /> picks up the phone, being on hold for long periods of time, setting up an adoption <br /> appointment, and having to wait outside for over an hour over their appointment time, <br /> etc. <br /> OCAC Continues to refuse to help the cat community with our TNR (Trap, Neuter, <br /> Return) efforts in order to minimize or somewhat stabilize the feral and community <br /> cat population. Even though this was a written agreement of the JVR strategic plan <br /> paid by the county and used for the agreement to build their new 35$ million dollar <br /> facility. <br /> In summary, I would like the city of Santa Ana, its attorney and officials to look into <br /> the contract in place with OC Animal Care and demand they actually perform their <br /> services contracted for. They also failed to note the change in services provided in <br /> their NOI submitted to the county and the cities. Perhaps it is time to re-evaluate the <br /> contract in place. <br /> Sincerely, <br /> Romina Yamashiro <br /> 2 <br />