IPS GROUP, INC. (4) - Laserfiche WebLink

Home Browse Search

IPS shall provide warranty and non -warranty repair services based out of our office in San Diego, CA. For repair services not able to be first achieved on -site by the Customer or by phone, these meters will be returned to IPS at 7737 Kenamar Court, San Diego, CA, 92121, for repair or rework and IPS will endeavor to ship within 3-4 weeks of receipt, depending on the quantities received and work schedules. ALL RETURNS REQUIRE AN "RMA" NUMBER prior to shipment to IPS in order to avoid additional delays. An RMA may be requested by contacting the responsible IPS customer support manager, by contacting the IPS Help desk, phone ((877) 630-6638 or (858) 404-0607) or email(customersupport@ipsgroupine.com). All items returned to IPS must be securely package to avoid further damage in shipment and all shipments will be via Ground Freight Service unless expedited service and payment of associated fees are requested. Automated RMA tracking, including work performed to repair meters, can be viewed at any time using IPS meter management system. Single Space M3'" Non -Warranty repair work (includes parts/labor) $125.00 + shipping Single Space M5'" Non -Warranty repair work (includes parts/labor) $95.00 + shipping Multi -Space MS1' To be quoted Nan -Warranty repair work On -site technical services; shall be quoted to include labor, travel costs, $150 per accommodation, car rental and per diem costs. Spare Parts shall be quoted and hour or $950 added to final costs based on the identified needs, per day Shipping costs for any ofthe above shall be added to the final invoice Note: This pricing is FOB, IPS Group, San Diego, CA. Sales taxes and shipping charges will be added to the final invoice. IPS shall have the right to adjustAgreement pricing due to increases in Inflation as published by the US Bureau of Labor Statistics forAll Items Consumer Price Index for All Urban Consumers (CPI-U) for the U.S. City Average compounded annually. Page 6of9