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EXHIBIT A SCOPE OF WORK PARKING FACILITIES MANAGEMENT AGREEMENT City of Santa Ana, CA The Parking Operator will be responsible for performing the following duties and responsibilities under the stated guidelines and procedures as listed below: A. General Duties During the hours of operation established by Owner for the Parking Facilities, Operator will manage, operate, direct, and supervise a first-class parking operation throughout the Base Period and any Option Periods. Services to be provided by Operator in connection therewith will include without limitation the following: 1. Management and operation of the Parking Facilities (Exhibit B), including supervision of the parking and circulation of vehicles inside the Parking Facilities, and administration and monitoring of access control credential use. 2. Collection of and accounting for all cash and other payments from any source derived from the use of the Parking Facilities, including sums payable with respect to daily and monthly parking fees and outside contracts. 3. Operation and maintenance of the Parking Access and Revenue Control System (PARCS) equipment installed at the Parking Facilities, and coordination with the PARCS vendor. 4. Employment of such parking attendants and other personnel for the management and operation of the Parking Facilities in a first-class manner. 5. Management of event parking and validation sales. 6. Valet assist parking services when required, and as specified. 7. Maintenance of accounting records of all income and expenses related to the management and operation of the Parking Facilities. 8. Maintenance of Electric Vehicle Charging Stations (EVCS) by coordinating with the Electric Vehicle service provider. 9. General maintenance, janitorial services, and landscaping services, as described herein and as part of the Operations and Maintenance Plan, to ensure the Parking Facilities are representative of first-class parking facilities. 10. Coordinate with the selected vendor for implementation and maintenance of mobile payment applications. 11. Coordination with City of Santa Ana's Parking Services Enforcement efforts in the Facilities on a daily basis. The City is currently contracted with Serco to provide these services. 12. Ongoing consultation with Owner on matters relating to the management and operation of the Parking Facilities, including providing Owner with recommendations regarding how to increase the efficiency and lower the cost of parking operations, as well as transportation demand management. B. Operator will be responsible for implementing any and all decisions of Owner, upon its request, and for initiating and taking such actions (not inconsistent with this Agreement) in the management and administration of the Parking Facilities in order to achieve the first-class standard of operations, maximum efficiency, and overall success of the Parking Facilities for the benefit of Owner. C. Use of Parkins Facilities Operator will manage, operate, and maintain the Facilities as a parking facility for vehicles in accordance with guidelines set forth by Owner. Operator will not use the Facilities for purposes other than those required under the Agreement. Owner reserves the right to itself and others for A-1