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C. If the name of the persons designated to receive the notices, demands, or communications or the address of such person is changed, written notice will be given, in accordance with this section, within five (5) business days of said change. III SCOPE OF SERVICES - OBLIGATIONS OF OPERATOR A. As directed by Owner, Operator will oversee and manage the day- to -day operations of and will maintain the Parking Facilities in the manner of first-class parking facilities, in such a way as to maximize Gross Revenue and to minimize Operating Expenses (as such terms are defined hereinafter), and in accordance with the Scope of Services/Response to RFP attached hereto as Exhibit A (the "Services"). Operator will provide all necessary materials, staff, expertise, and services required to carry out the Services in a first- class manner. B. All adjustments to the Scope of Services will be made through written amendments to this Agreement signed by both parties, which may be subject to approval by the City Council for the City of Santa Ana. C. Operator acknowledges and agrees that it has been retained byOwner for reasons that include Operator's expertise with regard to safety and health hazards associated with the parking services to be performed by Operator. Operator agrees that it has, and will have, sole responsibility for the health, safety, and welfare of its employees and all other persons performing the parking services. D. At all times while performing the parking services, Operator will comply with all applicable Owner health, safety, security, and environmental procedures, policies, and guidelines and with all applicable laws, regulations, ordinances, and codes applicable to the operation of the Parking Facilities that are now in effect or that become effective during the Term hereof including, without limitation, the Americans With Disabilities Act of 1990. E. Operator will not make any alterations of any kind to the Parking Facilities, or any improvements inside or outside the Parking Facilities without the prior written consent of Owner, which Owner may grant, deny, or condition in its sole discretion. For clarity, Operator will not install any signage or modify any existing signage without Owner's prior written consent, which Owner may grant, deny, or condition in its sole discretion. F. Operator will not use the Parking Facilities for any purpose other than as set forth in this Agreement. Conversely, Owner reserves the right to itself and others for supplementary and complimentary uses, including other revenue -generating activities, at Owner's sole discretion. G. Prior to commencement of services, Owner shall provide in writing to Operator those areas of the Parking Facilities that are controlled by the Owner ("Restricted Areas"). Operator will not enter or use those areas without Owner's prior written consent, which Owner may grant, deny, or condition in its sole discretion. The only exception to this absolute prohibition against entry is in the case of an emergency situation that requires Operator to enter a Restricted Area in order to prevent imminent injury to a person or material damage to the Parking Facilities. In such case, Operator will notify Owner as soon as possible to report the entry and precipitating emergency. H. Operator will not accept any advertising inside or around the Parking Facilities without Owner's expressed and written approval. Page 3