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7.2.5 PARTICIPANTS' complaints and/or PARTICIPANTS' questionnaires; and 7.2.6 Complaints received by CONTRACTOR. 7.3 ADMINISTRATOR may require corrective action plans when it is determined that services are performed unsatisfactorily during the review period. CONTRACTOR shall remedy the performance defects within the time period specified in the corrective action plan. Nothing in this section shall limit the COUNTY's ability to terminate this Agreement pursuant to Paragraph 42. 7.4 Performance evaluation meetings will be conducted by ADMINISTRATOR as necessary. 8. QUALITY ASSURANCE/QUALITY CONTROL 8.1 CONTRACTOR shall establish and utilize a comprehensive Quality Control Plan, on a format approved by ADMINISTRATOR, to monitor the level of program service and quality. The Quality Control Plan will be effective on contract start date and will be updated and resubmitted to ADMINISTRATOR for approval when changes occur. The Quality Control Plan will include, but not be limited to, the following: 8.1.1 The method for ensuring the services, deliverables, and requirements defined in the agreement are being provided at or above the level of quality per this Agreement. 8.1.2 The method for assuring the staff rendering services under this Agreement has the necessary qualifications. 8.1.3 Activities to be inspected on either a scheduled or unscheduled basis, how often inspections will be accomplished, and the title of the individual(s) who will perform the inspections. 8.1.4 The method of identifying and preventing deficiencies in the quality of service as defined by ADMINISTRATOR; and 8.1.5 The method for providing ADMINISTRATOR with a copy of CONTRACTOR's case reviews, a clear description of, and corrective action taken, to resolve identified problems. WQM0522 Page 11 of23 March 1, 2022 City Council 20 — 58 3/15/2022