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City Net <br />2021.2022 Santa Ana Homeless Street Outreach Diversion Pilot Scope of Work <br />homelessness itself can be viewed as a traumatic experience; and being homeless Increases the risk of <br />further victimization and retraumatlzation. <br />Therefore, our programs, policies and procedures are designed not only to respond to the Immediate crisis <br />of homelessness, but also to contribute to the longer•torm healing of homeless individuals, Trauma. <br />Informed Care (TIC) offers a•framework for providing services to traumatized individuals within a variety of <br />service settings, Including homelessness service settings. <br />Since trauma also Influences how people approach and respond to services, City Not strives to recognize <br />trauma symptoms, acknowledge the role that trauma has played In clients' lives, and better understand and <br />address the needs of those with trauma histories. The goal of this approach is to avoid retraumatlzation and <br />exacerbation of trauma symptoms. <br />This change in understanding can be Illustrated by the difference between the questions "What s wrong <br />with you?" vs. "What has happened to you?" While the terms violence, trauma, abuse, and post -traumatic <br />stress disorder (PTSD) are frequently used Interchangeably, it is useful to think of trauma as a response to <br />violence or other overpowering negative experience such as abuse, Trauma refers to both the event and the <br />particular response to an event, PTSD is one type of disorder resulting from trauma. 9ecoming <br />"traumatized" varies greatly among individuals, and not everyone exposed to a potential traumatic event <br />will be traumatized, Trauma begins with an event orexpedence that overwhelms normal coping <br />mechanisms. There are physical and psychological reactions —which are normal —In response, <br />Retraumatization refers to the psychological and/or physiological experience of being "triggered," Le., when <br />an environmental cue related to the trauma —such as a smell or a sound --triggers a full fight-or-fllght <br />response. Although environmental triggers cannot be eliminated, city Netseeks to create an environment -- <br />both a physical environment, and a framework of compassionate understanding In which the trauma <br />survivor feels safe. <br />Motivational interviewing <br />City Not employs Motivational Interviewing (MI) techniques in its programs. MI is a counseling method that <br />helps people resolve ambivalent feelings and insecurities to find the Internal motivation they need to <br />change their behavior. It Is a practical, empathetic, and short-term process that takes into consideration <br />how difficult it Is to make life changes. <br />The core components of MI are to. <br />• 59press and show empathy towards clients <br />• Support and articulate discrepancies between clients' goals and choices that take them away from <br />goals <br />0 Deal with resistance without confrontation <br />• Support self -efficacy <br />City Net — Local Field Office: 2030 E. 4a' Street, Santa Ana, CA 92705 <br />