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City Net
<br />2021.202Z Santa Ana Homeless Street Outreach Diversion pilot Scapa of Work
<br />'Outreach Contacts reflect the numberof Interactions for the sparific purpose of maching out to unsheltered homeless
<br />neighbors Ina process of building trust and offering support toward the tOng•term goal of connecting them with emorgency
<br />Shelter, housing, Or altical sarvicas; and providing urganl, non-faclilty-based care, These activities a m Intended to help
<br />hamoress neighbors to obtain appropriate suPpartvo services, Including assistance In obtaining pormanent housing, medical
<br />health treatment, mentoI health treatment, counseling, supervision, and other servlcas assantlaI for achioving Independent
<br />living; housing stability case management; and other federal, Skate, local, or private assistance available to assist the
<br />program participant In obtaining hausing stubiRty, This number can be duplicated In arty given reporting period.
<br />s COVIO-19 Engagements reflect the number of Interactions by City HOt's street outreach and ongagemont staff to ensure that
<br />unsheltered homeless nelshbors have accoss to services and updated Information about COVID-19, by working to;
<br />• Provide Information to educate people about COVIO49t wham they can gat tested, how It spreads, health impacts,
<br />common symptoms, and other features of the disease.
<br />• Use health massages and mObINN developed by credible public health sources, such as local and state Public health
<br />departments or the Centers for Disease Control and Prevention (CDC),
<br />• Provide educational materiels about COVia•i9 for non-Engllsh speakers, those with tow literacy or intellectual
<br />disabilities, and people who are hearing orvislon impaired.
<br />• EOsurecommunicationwithclientsaboutchangesInhomelessservkesPOW113and/orchangesInphysicallocationof
<br />services such as food, water, hygiene facllltios, regular healthcare, and behavioral health resources.
<br />+ Provide health and hygiene Intervanchorw,
<br />o Recommend thatall clients wear masks any time they ore around other people, noting exceptions such as
<br />young children underage 2, anyone who has trouble breathing, or is unconscious, Incapacitated, or Otherwise
<br />unable to remove the mask without assistance,
<br />o Provide clients with hygiene maturials Including items such as hand sanitlrer, soap, shampoo, cleansing wipes,
<br />socks, blankets, non-perlshable snacks, bottled water, sunscreen, gloves, toothbrush, toothpaste, and other
<br />Items depending on client needs.
<br />o Discourage clients from spending time In crowded places or gathering In large groups, for example at locations
<br />where food, water, or hygiene Supplies are being distributed.
<br />O If It Is not possible for clients and staff to avoid emwdod Places, encourage spreading Out lot least 6 feet
<br />between people) to the extent possible.
<br />• Encourage Proper waste disposal to prevent spread ofdbease and mlolmho risk.
<br />• continue providing linkages to homeless Servkas, housing, medical, mantel healthy and substance use treatment,
<br />Including provision of medlcation•asslsted therapies,
<br />• Malntale Up-to-date contact information and areas f(equeoted for each person,
<br />• Coordlnata, Integrate, and leverage resources to maxlmhe Impact of services for Individuals who are axperlancfng
<br />homelessness,
<br />+ Engage Individuals and famlliPs not yatworking with a CES Partner Agency, with a primary focus on wtsheiterud
<br />families and Individuals in encampments,
<br />• Conduct frequent visits to encampments known to have Persons experiencing homelessoass throughout the city,
<br />• Record all assessments and subsequent services In the Homeless Management Information System tHMiS), Enter and
<br />maintain timely and complete client data.
<br />• Link cheats to the Coordlnoted Entry System (CES) to provldoongoing engagement, document collection, and ease
<br />management sefvkes to Pacllltate a match to an appropriate housing resource,
<br />• Case Management In the context of CES, which IS voluntary and cilant.cantered, with the goal of Identifying strengths
<br />and chant -directed goals, while promoting health, recognition, and welbboing with a focus on linking the client to a
<br />permanent housing resource and providing the necessary services needed to promote housing stability.
<br />City Net w Local Field Office: 2030 E. 0 Street, Santa Ana, CA 92705
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