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NAME OF PROJECT: Health Equity and Literacy in OC (HEAL-OC) <br />GOAL #3: To improve health literacy; reduce gaps in health disparities for low income, medically underserved patients at Federally Qualified Health Centers and other <br />community clinics in the highest SVI areas in Orange County. <br />OBJECTIVE ACTIVITIES/TASKS RESPONSIBLE TIMEFRAME EXPECTED OUTCOMES <br />PERSONS <br /> <br /> <br /> To conduct current state Coalition Director Complete by End of <br />assessment and root cause of Programs; and October 2021 <br /> Detailed Insights document <br /> Develop and implement a current state <br />analysis. Program <br />outlining key learnings and <br />assessment (survey and/or interview <br />Manager <br />opportunities for <br />questions). <br />improvement. <br /> <br /> Analyze qualitative and quantitative <br />data <br /> <br /> Conduct root cause analysis (utilizing <br />tools such as the fishbone diagram). <br /> <br /> Co-design and test solutions in <br /> To prioritize root cause of the <br /> Implement Rapid Improvement event(s) <br />health centers. Coalition By January 2022 <br />problem to address. <br />with select stakeholders. <br />complete co-design. <br /> <br /> To select interventions to test <br /> Present problem statement; <br /> Director of <br />in the Community Health <br />current state assessment; and <br />Programs <br />Center to address root cause <br /> <br />root causes. <br />(s) of problem) <br /> Program <br /> Lead activity to prioritize root <br />By end of March 2022 <br />Manager <br />causes to be addressed <br />for designing and <br /> Director <br />immediately vs. long term; <br />testing interventions <br />Policy & <br /> Co-design and prioritize <br />based on need (Cohort <br />Government <br />solutions to test within health <br />One Clinics) <br />Affairs <br />centers. <br /> <br /> <br /> In collaboration with Cohort One and <br /> <br /> Policy <br />Cohort Two Health Centers develop <br />Analyst <br />plan to test effectiveness of identified By end of 2022 design <br />solutions in improving health literacy <br />and testing complete for <br />and reduction of gaps in health <br />Cohort Two Clinics <br />disparities for low income, medically <br />underserved patients. <br />Coalition Team: By June 2023 <br /> To develop transition and Provide overview of National CLAS To complete and implement a <br />sustainability plans. Director of <br />standards and other legislative bills to sustainability plan for each <br />Programs <br />the community health center leadership health center; and to develop <br />team. a Playbook outlining the <br /> Program <br />Manager process of the Health Literacy <br /> Develop and/or enhance health center <br />work to scale up with other <br />policies utilizing National CLAS Director <br />health and organizations. <br />standards; Healthy People 2030; and Policy & <br />other legislative bills. Government <br />Affairs <br />Policy Analyst <br /> <br /> <br />